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- Top two resident complaints since COVID
Topic: Top two resident complaints since COVID
Maintenance is slow (we sent out multiple notices stating we could only do emergency orders, but of course no one reads them). Staff slow to respond (calls could only be forwarded to one phone while working remotely). Noise complaints.
I’ve been at 2 different buildings since Covid. At the luxury building I was at we had residents complain about other apartments being at lower rates and then because ours was a luxury building our occupancy just tanked. We had the residents that did stay trying to transfer to better units and get the rates reduced even lower thinking that theyre “helping us out”.
Then for those that were effected by Covid - upset about rent deferrals. Because rent was still due but they just pay over the course of the month.
I’ve been at 2 different buildings since Covid. At the luxury building I was at we had residents complain about other apartments being at lower rates and then because ours was a luxury building our occupancy just tanked. We had the residents that did stay trying to transfer to better units and get the rates reduced even lower thinking that theyre “helping us out”.
Then for those that were effected by Covid - upset about rent deferrals. Because rent was still due but they just pay over the course of the month.
Posted 3 years 7 months ago
Office locked during operation hours (even though we are inside said office) and not enough pool furniture because we only kept what’s needed to avoid crowding and to promote social distancing. Oh. Plus the stipulations on pool guests to, again, avoid crowding and promote social distancing.
Posted 3 years 7 months ago
Noise, the republicans not wearing masks, not social distancing, the homeless people in the park, we are not safe living here, the scooters are out of control, we are ripping our residents off, and on and on...all from ONE resident. Oh yes...and how the new place is going to be so much better since they have a waiting list to move there and that is the new waive of things to come.
Posted 3 years 7 months ago
Top two have to be by FAR noise complaints and damages/work orders.
“Like, I never realized how loud my neighbors are.” Yeah.....you’re all home everyday all day......
People have either NEVER used the things in their apartment OR they’re trying to DYI everything now that they’re home all day.
1. DISPOSALS ????I guess you have never cooked at home this often because NO Linda an entire pot of noodles or rice or peeled potatoes or an entire chicken or legos or 6 lbs of grease can go down the disposal.
2. AC’s “It’s hot. Like....really hot and I have all my blinds open and keep my patio ajar for Mr Whiskers but I pay rent on time so I don’t think I should have to keep the blinds or patio closed to be comfortable.”
.....You’re used to being gone during the day, so now when the sun is the strongest you are home. And it’s Texas. It’s really hot.
“Yeah but like I have the ac at 58 and it’s only cooling to 73.”
You are lucky. Close your blinds and patio Karen.
Random requests or shite they’re just now noticing.
“I guess I never noticed but the color of paint in the bathroom is just slightly off, can I have it repainted”
“There’s a lot of rocks outside my door, can they be moved.”
“I have one loose tile in the shower it needs to be secured before it falls and I slip and die in the shower.”
“I was making something and spilled paint remover on the floor so that part of the floor needs to be replaced.”
“My kids ripped the closet doors off track and they need to be out back before they fall on them and my lawyer gets involved.”
“My neighbor is having too many guests. It’s Covid so you need to tell them to limit it to two a week.”
“You know the field across from us that isn’t owned or controlled by the property in any way shape or form, well people are just letting their dogs RUN off leash and it’s a safety hazard so a notice needs to go out.”
“I know we don’t have assigned parking but this large truck parks next to me which limits my visibility when getting into my car and that’s a safety hazard so you need to have designated truck parking.”
“Can I borrow a saw to cut the roots of a tree growing in my yard.” ???? No.
A very close second has to be the increase in crime/vandalism/domestic disputes. I’ve never had so many break ups, removal of roommates, bricks thrown at a car over a lovers quarrel, kids throwing rocks and sneaking into the pool etc.
I’m tired...........I want to go on vacay and never come back. ???? I’m a one person office and 90% of my day is this.
“Like, I never realized how loud my neighbors are.” Yeah.....you’re all home everyday all day......
People have either NEVER used the things in their apartment OR they’re trying to DYI everything now that they’re home all day.
1. DISPOSALS ????I guess you have never cooked at home this often because NO Linda an entire pot of noodles or rice or peeled potatoes or an entire chicken or legos or 6 lbs of grease can go down the disposal.
2. AC’s “It’s hot. Like....really hot and I have all my blinds open and keep my patio ajar for Mr Whiskers but I pay rent on time so I don’t think I should have to keep the blinds or patio closed to be comfortable.”
.....You’re used to being gone during the day, so now when the sun is the strongest you are home. And it’s Texas. It’s really hot.
“Yeah but like I have the ac at 58 and it’s only cooling to 73.”
You are lucky. Close your blinds and patio Karen.
Random requests or shite they’re just now noticing.
“I guess I never noticed but the color of paint in the bathroom is just slightly off, can I have it repainted”
“There’s a lot of rocks outside my door, can they be moved.”
“I have one loose tile in the shower it needs to be secured before it falls and I slip and die in the shower.”
“I was making something and spilled paint remover on the floor so that part of the floor needs to be replaced.”
“My kids ripped the closet doors off track and they need to be out back before they fall on them and my lawyer gets involved.”
“My neighbor is having too many guests. It’s Covid so you need to tell them to limit it to two a week.”
“You know the field across from us that isn’t owned or controlled by the property in any way shape or form, well people are just letting their dogs RUN off leash and it’s a safety hazard so a notice needs to go out.”
“I know we don’t have assigned parking but this large truck parks next to me which limits my visibility when getting into my car and that’s a safety hazard so you need to have designated truck parking.”
“Can I borrow a saw to cut the roots of a tree growing in my yard.” ???? No.
A very close second has to be the increase in crime/vandalism/domestic disputes. I’ve never had so many break ups, removal of roommates, bricks thrown at a car over a lovers quarrel, kids throwing rocks and sneaking into the pool etc.
I’m tired...........I want to go on vacay and never come back. ???? I’m a one person office and 90% of my day is this.
Posted 3 years 7 months ago
1. We need to make the elevator larger to accommodate 6ft social distancing. 2. I can't find my package in the package room cause there are so many, it's defeating. Can you come find it for me...I'm just not feeling up to it. Hmm, can't pay rent, yet you receive packages on the daily then want the office people to come find them for you...nope!!
Posted 3 years 7 months ago
1. but she parked in my parkiing spot, she knows I always park here! - we dont have assigned parking ???? 2. Why are there so many kids making noise outside? - (multifaimly property for nearly 30 years.) 3. Should the lawncare guys be wearing facemasks and gloves? 4. My TV picture doesnt look rightm can you send maintenance to look at it? (really??) and my best #5: R: I cant pay my rent because of COVID-19, Me: did your company close or reduce hours due to COVID? R: No, I wasnt going to work and taking a risk. Me: so you voluntarily gave up you work/wages/job? R: aint taking no risks, you gonna work with me?
Posted 3 years 7 months ago
