TOPIC: Curious to hear from those of you that are pushing back on emotional assistance animal requests.

Curious to hear from those of you that are pushing back on emotional assistance animal requests. 2 years 7 months ago #28735

The way our company gets around the ESA thing is that they aren’t classified as true service animals and we charge deposits and fees because a “financial reason” does not count as a reasonable accommodation. Most of the people who have true ESA’s have never once complained about the fees and deposits. The ones who have bogus ESA’s always raise a stink about it.
  • Jonathan Weatherford
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Curious to hear from those of you that are pushing back on emotional assistance animal requests. 2 years 7 months ago #28736

Jonathan Weatherford yikes that is illegal. Although ESA'S are not recognized under the ADA, they are recognized by the Fair Housing Act and therefore treated the same.
  • Shelley Russell
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Curious to hear from those of you that are pushing back on emotional assistance animal requests. 2 years 7 months ago #28737

Shelley Russell well. I can only do what my company tells me to do. I have tried to inform them but they state that a financial burden does not count as a reasonable accommodation. Also, if regular residents have to pay pet fees/deposits then so do ESA.
  • Jonathan Weatherford
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Curious to hear from those of you that are pushing back on emotional assistance animal requests. 2 years 7 months ago #28738

prospect or resident fills out a reasonable request for accommodation authorizing the doctor to release info to us. we mail it to the doctor ourselves and the dr. mails us the original verifying esa eligibility.
  • Janice Marcum Quill
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Curious to hear from those of you that are pushing back on emotional assistance animal requests. 2 years 7 months ago #28739

We use the packet available on the NAA website. They need to fill out our forms which means having a care provider fill out our form.
  • Heidi Voss
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Curious to hear from those of you that are pushing back on emotional assistance animal requests. 2 years 7 months ago #28740

We are currently in an investigation by the California Dept of Fair Employment and Housing due to a tenant filing a discrimination complaint, for not permitting her to have multiple, unspecified dogs. She produced a doctor's note stating that she needs multiple dogs, despite her not owning any of them for her emotional well-being. Really, she is trying to run a pet sitting business in our community.
We never push back on legit ESAs. However, we do require the tenant to specify the animal(s) and produce the county license and proof of vaccinations. This tenant refused to do so, therefore we denied her request, and she sued us.
  • Shanna McFaddin
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Curious to hear from those of you that are pushing back on emotional assistance animal requests. 2 years 7 months ago #28741

It's madness isn't it? In Wisconsin they absolutely need a MD/Mental Health professional written prescription for an ESA. No online forms will ever be accepted. Our challenge is restricted breeds, like pitbulls, yes, I have a tenant with an pitty ESA (for the record, great dog I've met it on several occasions). We are working with our insurance and attorney to see if we can legally restrict certain breeds like we would for any other person as is our pet agreement (of course esa's are not pets). I have had two different tenants go out and get restricted breeds for an ESA. I would never put ourselves in danger to get sued but you can bet your a$$ i am making sure I have every piece of documentation and a signed ESA addendum with the rules each time. It's sad that people abuse the system that way. But I'm very, very thorough.
  • Kathi Blatz
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Curious to hear from those of you that are pushing back on emotional assistance animal requests. 2 years 7 months ago #28742

Thank you Heidi Voss! If you are a member of the National Apartment Association, ABSOLUTELY use the NAA Emotional Animal Toolkit. The forms are awesome, and the scripts for you to use really work. Plus, the toolkit gives you a lot of insight as to dealing with these situations. I have seen many replies here that simply are not correct. It is definitely worth your time to become well informed on this subject, as you can be held personally responsibility for non-compliance of the Federal Fair Housing laws. That means YOU WRITE A CHECK. Please make sure you comply.
  • Vicki Sharp
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Curious to hear from those of you that are pushing back on emotional assistance animal requests. 2 years 7 months ago #28743

We implemented a policy, we have the request form and then I send a long verification to the doc. Already had one doc deny an ESA request.
  • Heidi Holden
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Curious to hear from those of you that are pushing back on emotional assistance animal requests. 2 years 7 months ago #28744

We ask for documentation on emotional support animals/then send them to our compliance person at our Corp office. Usually, we I explain this process, if the paperwork is bogus-we never hear back from the prospect (and it is amazing that most of those pets are on the restricted breed list)
  • Susan Scharpenter
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