I don’t understand why people are upset about this question, you’re obviously asking to get clarification because you’ve been directed otherwise. I’ve been trained you can’t charge rent and fees for service animals and ESA animals, because they are an essential animal to the person renting to you (or who will be renting to you) but you can charge for damages, if there are damages after move out. If your company has an attorney, you should reach out to them for the written policy/laws, so you can send that to your management so that others aren’t confused about this in your company. Thank you for asking, so that you aren’t finding yourself in legal trouble. Unfortunately, laws can still be broken, even if you don’t realize you’ve broken them, so you did the right thing by reaching out for help. It’s also always a good idea to reach out to your legal team if you aren’t 100% sure on laws or policies. I reach out to our legal team often for clarification or legal verbiage for notices, to make sure there’s no way I’m accidentally saying something wrong or doing something wrong, because even years into working in property management, I don’t know it all and learn something new almost every day.