Hi Mary,
Our policy is as follows:
Treat a resident moving within your property like a new move-in.
You may move a resident if:
• The resident has fulfilled their current lease term
• The resident has excellent rental history with you, i.e. pays on time, no complaints, etc. (however, there may be special circumstances, so always discuss with your Regional).
• The apartments they are living in become uninhabitable- CALL your regional manager to discuss your options if this is the circumstance.
To process, and if all above conditions are met:
• Verify the lease agreement for the lease ending date.
• Check for unpaid balances
• All balances must be paid in full prior to the move. This includes utility charges if applicable.
• Walk the current apartment with the resident. If significantly damaged, DO NOT approve the move.
• If the resident has a pet(s), a NEW pet fee must be obtained prior to or on the day of the move. Pet fees cannot be waived or transferred. In addition, a NEW Pet Addendum must be signed for that apartment as well.
• Applicant must complete a new Application (for inventory purposes) and given new receipts.
• Process the new application as required for any new resident. The exception would be the credit report, however, be sure to run a new criminal background check.
Hope this helps!