TOPIC: What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg.

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47462

What would be your approach to this situation. Resident lives on a 3rd floor, broke her leg and we have no other units available on walking floor neither on sister properties in the area. Still has 8-9 months on her Lease and is fighting termination fees. Thank you!
  • Mauricio Serna
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47463

Broke my foot and was in a cast and boot for 6 months. I worked full time and had 2 year old. I lived on the second floor. I was rough, but I managed. I think the only thing that can save her is a request for accommodation along with a note from a medical professional.
  • Sandra Ti
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47464

Life happens. I do feel bad for her but termination fees would still apply. She really has nothing to fight about.
  • Laura Ryan
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47465

Reasonable accommodation
  • Brittney Ziebell
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47466

It’s up to you and/or your company policy and level of discretion that you have in this situation. Walking up with a boot and crutch is not impossible and she would likely be ok, but also if you wanted to help her then do so - maybe try to get the apartment leased (without taking away too much energy from other leasing objectives).
  • Jeffery McDonald
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47467

Is it worth being an ass about? Or do you want "good press"?
  • Anonymous
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47468

I agree. Especially if this has been an agreeable tenant. Sometimes, you show kindness. I would just charge her for how much it costs to turn her unit, and she should understand (cleaning and fresh paint.)
  • Caitlyn Christain
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47469

I don’t know that this has anything to do with being an ass but more so of when you do for one you have to do for all. Does he want to open up that can of worms? Sounds as if she was given options and she doesn’t like the answer.
  • Lori Doles-Manges
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47470

You have to do the same for everyone in that situation. Since you're not going to have many tenants in this particular situation, i think they're pretty safe. I for sure wouldn't want to put her in a position where she could not get out of her apartment safely in case of an emergency. Letting her out of her lease with documented proof is the right thing to do.
  • Anonymous
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47471

She was given the option to terminate with fees. She didn’t like those. Regardless we as managers have to remember we have obligations to the owners which is to make the best decision for them. Once you do for one you have to do for all or you better have all of your ducks in a row and plenty of documentation as to why she was just released from her lease.

The likelihood of them not dealing with this particular situation (broken leg) probably won’t come up again for awhile but you can easily have another situation that is related to health and a reason why they need to be released from their lease. You can’t treat this single incident differently than others without documenting why. You open yourself up to the possibility of a Fair Housing Violation.
  • Lori Doles-Manges
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