TOPIC: What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg.

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47472

Let her out of her lease and get well soon and hopefully she’ll be back later. The press on that alone could be detrimental
  • Tia Sears Kendall
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47473

Something to think about from a risk Prospective; what if she falls again because she has a boot and Crutches?! Customer satisfaction over probability always equals Profitability! Do the right thing and let her out of her lease. Have her put it it writing and your covered.
  • Alisha Dawn Godbey
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47474

Ask her doctor to put something in writing. It’s actually a accommodating request
  • Lesli Roddy Frazier
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47475

You're asking for a lawsuit. She can't reside in a home she can't get out of in the event of an emergency. The right thing to do is allow her to break the lease.
  • Kari Corveno
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47476

I would let her out of her lease without fees. This was not planned and you never know what life will throw our way. A little empathy can go along way especially during these challenging times.
  • Doreen Mogni Ercolano
  • Doreen Mogni Ercolano's Avatar Topic Author

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47477

6 to 8 weeks in a cast and crutches...??? You can’t reasonably accommodate... I’m surprised they want to relocate. Moving sucks, moving with a broken leg sucks more...

If they have a place to get, cut them loose. Charge a transfer fee or similar. You didn’t break her leg, she didn’t mean to break her leg... Cover you make-ready costs and modest amount for rent loss. There’s times to be fair, if they were a good resident - be gentle...
  • Chris Finetto
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47478

100% Reasonable Accommodation
Send it to the regional or whomever they get sent to. It's out of your hands then. I don't see why it wouldn't be approved... this is small potatoes to the company in the overall picture
(Personally I'd also include a statement about the probability of lawsuit in case of emergency and potential bad press if denied)
  • Rashelle Renee
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47479

Get approval from your regional to waive fees. Don’t be the assholes charging fees because someone LEGITIMATELY cannot access/use their unit safely... and if for no other reason, the online reviews you’ll get if you don’t will cost you leases I’m sure. I definitely wouldn’t rent a place with a management company who refused to be reasonable humans
  • Amy Justus Katz
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47480

Have her submit a reasonable accommodation request and waive the fees. You’d do the same for anyone in the same situation.
  • Joe Mendez
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What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 4 days ago #47481

Obtain the medical documentation of need, and it becomes reasonable accommodation.
Let them move.

It isn’t about being “nice or not”
lol these people are so funny!
It’s about treating everyone fairly. We have an industry practice in place for these things, so that they don’t have to be personal decisions.
  • Meghan Foster
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