TOPIC: What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg.

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 1 week ago #47482

Contact your RPM and ask for buy-in to make the exception and let them out of their lease. Ask resident to NOT discuss with anyone since it’s a one-time exception. Keep good notes in case of FH questions.
  • Mag Guarino
  • Mag Guarino's Avatar Topic Author

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 1 week ago #47483

It's already been said.... fair housing, reasonable accommodation. Can't charge lease break for medical issues.
  • Rachel Lynette Payton
  • Rachel Lynette Payton's Avatar Topic Author

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 1 week ago #47484

To risk law suit if she falls down stairs ask for 30 day notice no fees markets hot right know probably be able to release it at higher rent!! She probably will have a hard time finding accommodations and come back to cancel her notices
  • Carol Williamson
  • Carol Williamson's Avatar Topic Author

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 1 week ago #47485

Fair Housing. You have to get her a ground floor or let her out of her lease, no lease break penalty.
  • Mallory A Bailey
  • Mallory A Bailey's Avatar Topic Author

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 1 week ago #47486

Let her out of the lease. This falls under ADA Compliance. If you cannot accommodate and transfer the resident, you have to release them from the lease, and you cannot charge termination fees
  • Lisa Michelle Allen England
  • Lisa Michelle Allen England's Avatar Topic Author

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 1 week ago #47487

So much misinformation here. The lease has a termination clause and if it says pay fees, then she should pay. All of you saying fair housing or reasonable accommodation may need to retrain. To qualify for a reasonable accommodation you must have a disability. The definition of disability is any condition that is expected to last a lifetime. A broken leg is not permanent. It's inconvenient for sure but their responsibility to figute out. She has help to move, then they can help her live while recovering. No different than someone in hospital for a month or more, still have to pay rent. She's probably still working and one leg? That's just crutches. Again inconvenient but not the owners responsibility to figure out
  • Heather Taylor
  • Heather Taylor's Avatar Topic Author

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 1 week ago #47541

Let her out of the lease.
Charge the cleaning fee only, that's fair.
Do not ask upper management or request a medical letter.
Talk to her as a friend, be compassionate and offer any other help she needs.
Do you want a good referral or, worse, think of what she could write.
That's in her best interest, the company's best interest and your best interest.
  • Richard Dillane
  • Richard Dillane's Avatar Topic Author

What would be your approach to this situation. Resident lives on a 3rd floor and broke her leg. 5 months 1 week ago #47543

Let her out of the lease today.
Don't ask upper management nor request a medical letter.
You don't have to do for all, each is on a case by case basis.
Go to the tenant, as a friend, tell her you feel the termination fee is unfair in this situation.
Ask if you can be of any other assistance such as a letter to her new apartment, etc.
Would you rather have a glowing referral or, worse, think of what she can write.
This is in her best interest, the company's best interest and your best interest.
Let us know the outcome.
  • Richard
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