TOPIC: Re:Lease renewal reminder

Re:Lease renewal reminder 11 years 5 months ago #3486

Peggy Crowley wrote:

I love that idea on the month to month! I have also had luck dropping off my business card in their door with a note....stopped by to see you....that gets good response too!


I resolve this by having a couple of extra 'resident only' office hours... I stagger my staff and open the office 1 hour before and close it 1 hour after posted hours. During this time, I do not do ANY other work, or answer the phone. The residents know that this time is for my team to focus on THEM and that they should come in to address any issues; whether it be to make a maintenance request, respond to (or sign) a lease renewal, pay rent, or even turn in a 30 day notice.

Re:Lease renewal reminder 11 years 5 months ago #3490

Hi there! Lease renewal reminders are so important and the residents that we work with really appreciate them. Our community portals send out automated renewal reminders with a calendar in the email to schedule a date to meet with their manager. These are all automated through the portal and are sent to the resident's email. They can click a button and schedule a time to meet with the manager. Our lease renewal service is sent out 90 and 60 days before the lease end date. It is a very affordable and green way to remind your residents!

You can learn more at www.innercircuit.com

Thanks for the great post.
  • Michelle
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Re:Lease renewal reminder 11 years 5 months ago #3491

Although I agree that residents have difficulty finding time to come to the office, I worry about posting a lease renewal to the door or sending it to them.

Just a few months ago I resorted to posting a lease renewal to the residents door. He called and asked me to because he is a medical student and literally has no time to come to the office. His culture prohibits his wife from leaving the apartment without his supervision, so I agreed to leave it for him.

The signed agreement was left in my box overnight so I processed it and deposited their rent check. The next day I received a call from his wife saying that she did not sign it and did not wish to stay. It turned into a huge hassle.
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Re:Lease renewal reminder 11 years 5 months ago #3492

Fantastic idea Cody!
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Re:Lease renewal reminder 11 years 5 months ago #3493

Johnny, That is the absolute BEST resident retention suggestion I have EVER heard!!! I'm going to implement it immediately! My residents will LOVE it!!!

Thanks so much for sharing!
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Re:Lease renewal reminder 11 years 5 months ago #3494

I am so glad you liked my idea... let everyone here know how it works for you.....

Customer service is not rocket surgery (and, as a Pershing Missile veteran, I would know a little about that).....

Re:Lease renewal reminder 11 years 4 months ago #3760

Do you have a copy of the "rent Reservation" letter that you can share?

Re:Lease renewal reminder 11 years 4 months ago #3789

I have to get my residents to come to my office twice during the renewal process...once to sign verifications so that I can send them out becuase their rents are based on income and then once those papers come back, they have to come back to sign their lease. I have to sent a standard letter and I can't get around that, so I just added an anniversary card to this letter...I made them on the computer and it just says:

****

Dear (tenant(s) first name):

Your upcoming 5 year anniversary with us is an occasion worth celebrating!

It has been a pleasure having you as a resident and we would like to say "Thank You" by giving you a renewal gift.

When you come for your scheduled appointment (see attached letter), we will discuss your gift options at that time.

Again, thank you for being such an exceptional resident this past year and we look forward to another wonderful year together...

(All Staff signs it...)

****

My missed appointments have dropped by 95%...everybody loves to get something...and by not telling them what they will get makes them curious enough to keep the appointment...

Then once they are there, we do the paperwork and then I hand them a list of things they can choose from...these are things like CFL bulbs throughout their apartment, A new shower head massager, etc. Things that will benefit them and the complex...My property is not a 'rich' property and my residents average income is $16,000.00 a year, so they appreciate the small gifts...if your property has a bigger budget, you might be able to choose bigger renewal gifts...

I tell them to take the list home and think about it...when they come back to sign their new lease, they can tell me what they want then...

This has worked for me...their curious nature got them in them in the office and their actual free gift gets them back for the lease signing...

Hope that helps...

Re:Lease renewal reminder 11 years 1 month ago #4493

@Rose:

Now that it is 4 months after the post, how has your implementation of extended 'resident only' office hours been received by your residents?

Re:Lease renewal reminder 11 years 1 month ago #4499

I just uploaded a Rent with Reservation letter to the 'File' area. It should be available soon.
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