TOPIC: Theft from community washers and dryers

Theft from community washers and dryers 11 years 4 months ago #3579

I've had numerious people come up to me and tell me that they've either had their clothes stolen out of the washer and/or dryer or that people take their clothes out so they can use the washer and/or dryer. Anyone have a good way to handle this. Im going to put a letter in our news letter but how should I write it so it doesnt seem mean?
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Re:Theft from community washers and dryers 11 years 4 months ago #3580

I would say that there have been a number of complaints about this issue recently and remind residents that it is their responsibility to make sure that their laundry advances in such a way as to not interfere with other residents who also need to use the machines.

This approach points no fingers, but does put all residents on notice that your team knows that this is a problem.

I would be glad to look at your newsletter entry if you want a new set of eyes....
Last edit: by Johnny Karnofsky.

Re:Theft from community washers and dryers 11 years 4 months ago #3581

well let's see who is the problem here...the people that leave their clothes in the machines for hours on end holding up everyone else..or the people that take them out so they can exercise their right to the facilities that they pay for?

Then their are the thieves..not nice.. and not right; but if the clothes were not left in the machines for hours on end perhaps they would not get stolen.

Six in one...how about a blog in the newsletter about being courteous to your neighbor - remove clothes ASAP

Re:Theft from community washers and dryers 11 years 4 months ago #3582

I would suggest a regular column for the newsletter, and perhaps have a resident actually write it.... call it: "Like a Good Neighbor.......". Have it address things residents can do to help each other, or make being neighbors a positive thing.....
The following user(s) said Thank You: leighmarker

Re:Theft from community washers and dryers 11 years 4 months ago #3583

Great Question Kristine!

A common issue in multifamily housing. At my property, we have washers & dryers that have display timers so the resident knows exactly when the machine will finish. We advise everyone stay in the laundry waiting area while they are doing laundry and to take their clothes out of the machines promptly.

We put a buffet table and some chairs in the laundry waiting area, a bookshelf, some books from our book exhange, etc. We are considering moving the fitness center to the laundry waiting area.

Since our laundry room is inside our secured building and not across the parking lot, we can leave it open 24 hours without any problems. There is a group of young male residents who have weekly midnight laundry/poker parties. :laugh:

Unfortunately, we have had several complaints about theft, so we did post the laundry room rules stating that we are not liable for any losses. This statement is also in their rental agreement. Residents with renters insurance are covered so they should be able to get reimburses from their insurance company.

Here are the rules we have posted in our laundry room:

Laundry Room Rules:
1.Empty lint trap in dryer before each load (helps your clothes dry faster.)

2.Remove your clothes promptly so that others can use machine.

3.Close lids gently so they don’t make a “BANG” and disturb your neighbors.

4.Report any machine malfunctions to the office by filling out a maintenance request. Be sure to include the machine number.

5.Georgetown is not responsible for loss due to malfunction or theft. If you leave your clothes unattended, you do so at your own risk.
The following user(s) said Thank You: Rodel Casio
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Re:Theft from community washers and dryers 11 years 4 months ago #3585

I like the thought of placing a lounge type setting near the laundry facility; I would add a TV or maybe even WiFi access. It would encourage folks to stay while laundry is being done.

I also support the idea of making renter's insurance a requirement of residency.

Re:Theft from community washers and dryers 11 years 4 months ago #3586

I love the tv/wifi idea, but unfortunately, we know from experience that the equipment would be stolen within a week!

We put nice furniture in there and it was gone in two days. We have replaced the chairs three time so far this year. The buffet has disappeared twice, but we are pretty good at getting it back when we see it while doing unit inspections. It hasn't disappeared since we put a "Property of Georgetown Manor" label on it, but it was damaged and bent up pretty good so apparently someone was angry about that.
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Re:Theft from community washers and dryers 11 years 4 months ago #3587

I can see that... WiFi equipment can be hidden inside a wall, and a TV can be bolted to a wall. Since theft is a problem, perhaps a small security camera (mounted in an upper corner of each laundry room) with offsite monitoring; would not be a bad idea......

Re:Theft from community washers and dryers 11 years 4 months ago #3588

I would love to have video surveillance monitoring, and we did check into it, but its way outside of our "B" properties budget.
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Re:Theft from community washers and dryers 11 years 4 months ago #3593

I have seen a few ways to combat this. I have seen where properties put in video cameras to their laundry rooms, and as such there is a record of these things happening. I have also seen properties put in fake cameras (much less expensive), with signs that say that the room is subject to video monitoring. Managers have told me that this is also effective.

There are also ways to have machines send a text message to the resident when the machine has finished it's cycle. You see these a whole bunch in the college laundry rooms.
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