what kind of gift did you give in the Renewal bag? I really like this idea !

I would like to know more about the accent wall program or any others you can share with me.

I think Prefferential, reserved parking is a great idea! Something affordable which recognizes the outstanding residents is a win-win! Upgrading splash walls, ceiling fans and other tight-budget in-house options can offer more timely 'perks' to the right Residents; continually reminding them you care through affordable praise and recognition.

Host a Black Friday Launch Party for residents.

Over the years Black Friday has become a tradition among many Americans. Host a Launch Party at your community very early in the morning with (strong) coffee, hot chocolate, donuts and fruit. In most cities the newspaper published the day before Thanksgiving is the largest of the year because of the Black Friday ads. Order enough copies for your residents and deliver them on Wednesday with print collateral promoting your Launch Party.

The best for pet owners is to simply remember their pets name and ask about them when you see them. Works for wowing prospects too if you call them a week after touring and remember their dogs name.

Jenette, these occasional pop-ins is what I call good service. Is it not the best feeling when a tenant thanks you for doing something they didn't have to ask for? Why not do things before they ask. This is also a good way to keep your floating expenses under control. When you promote service, you retain your tenants. "Keep up the good work."