TOPIC: Re:50 Resident Retention Ideas in 50 Hours

Re:50 Resident Retention Ideas in 50 Hours 9 years 8 months ago #7856

Get on the Sure Deposit program (it costs your company $0). You can charge $87.50 or $175 for $500 or $1000 worth of coverage and give the refundable deposit back to your resident as a renewal gift. Plus you could still do a carpet cleaning or small upgrade in their unit. Everyone loves cash back in their pocket and this program can earn your company money and help you collect on former residents...its a win win... B)
  • Lisa Davis
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Re:50 Resident Retention Ideas in 50 Hours 9 years 8 months ago #7857

Thank them for being your resident.
  • J. Krebs
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Re:50 Resident Retention Ideas in 50 Hours 9 years 8 months ago #7858

11) Customer Service is always the one thing that trumps everything! During their lease contract do something which is a focus on that tenant.

Re:50 Resident Retention Ideas in 50 Hours 9 years 8 months ago #7859

12) Get gifts cards that relate. Work a special deal with certain vendors where tenants can go and get discounts just for living at your property.

Re:50 Resident Retention Ideas in 50 Hours 9 years 8 months ago #7864

13) Find local vendors that are willing to deliver, pick up, or discount just for your residents. Remind them of these perks in newsletters.

Also, if you check out the newspaper "events & things to do" it is super simple to update a newsletter to reflect what is going on in your neighborhood. (Sometimes you will find a local museum or other cool spot that offers free admission 1 day a month. Who wouldn't want to know about that!)

Showing that there are even more amenities to living in your community than activities on site.
  • Alecia Truex
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Re:50 Resident Retention Ideas in 50 Hours 9 years 8 months ago #7865

14) Remember them on Birthdays with a card & a cupcake.
  • Sharon Lund
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Last edit: by Brent Williams. Reason: Added number

Re:50 Resident Retention Ideas in 50 Hours 9 years 8 months ago #7866

15) Effective resident portal! I don't just mean the ability to make maintenance requests or pay rent online. I mean a way for residents to interact and get to know each other. How many residents actually attend your live events? 25%? That means three quarters of residents are not meeting anyone new, not making any emotional connections with their community. Help them do it in the comfort and privacy of their own home, so they can get involved in a non-intimidating environment.
Last edit: by Brent Williams.

Re:50 Resident Retention Ideas in 50 Hours 9 years 8 months ago #7867

16) Special treats for the Valentine's Day everyone likes to be remembered.
  • Sharon Lund
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Last edit: by Brent Williams.

Re:50 Resident Retention Ideas in 50 Hours 9 years 8 months ago #7868

17) Set up a Referral Directory! This includes information in a fun format about the city and area Residents live in with QR codes they can scan for discounts. This is updated all the time!
Last edit: by Brent Williams.

Re:50 Resident Retention Ideas in 50 Hours 9 years 8 months ago #7870

18) Accent wall programs with color choices. Studies have shown that when tenants choose an accent wall, it creates an atmosphere where they "feel at home" because they made a sentimental choice where their living space is reflected on their decoration and color schemes. Tenants "feel" at home and lease longer and take care of the unit better...retention & occupancy go up. Email me for program details. :)
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