TOPIC: Re:50 Resident Retention Ideas in 50 Hours

Re:50 Resident Retention Ideas in 50 Hours 9 years 9 months ago #7888

26.) Increase the ability for residents to communicate with us whether it is a suggestion, a service request or question. By increasing their accessibility to talk to us will allow us to provide a better level of service. Several ideas are place a magnet on every frig with all contact information, send out periodic emails enquiring Is There Anythinkg That We May Do To Better Your Apartment Home?, link to resident portal or website, place a suggestion box in mail area or in common areas, hang “Just Checking How You Are Doing?” on doors quarterly, etc. The key will be to respond consistency and stay on top of all communications.

Re:50 Resident Retention Ideas in 50 Hours 9 years 9 months ago #7890

27) Call residents after a maintenance request was completed in their apartment to make sure it has gone smoothly. If you have a large property and can't do this for every maintenance call, just do it for residents who might be particular about things, or just pick a few at random to do.
  • Meghan
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Last edit: by Brent Williams. Reason: Added number

Re:50 Resident Retention Ideas in 50 Hours 9 years 9 months ago #7891

28. Think subliminal and use positive language/terminology. You don't have "tenants" you have "residents". You don't manage "units" you manage "apartments" or "homes" or "apartment homes". You don't work at a "complex", instead you work at a "community".
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Re:50 Resident Retention Ideas in 50 Hours 9 years 9 months ago #7903

Could doing it with select residents be a fair housing issue? If so, it could be done for every "nth" maintenance request.
  • Michael Dvorscak
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Re:50 Resident Retention Ideas in 50 Hours 9 years 9 months ago #7906

That's a good question, Michael. At the very least, I would recommend it for any resident that placed more than one call for the same issue.
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Re:50 Resident Retention Ideas in 50 Hours 9 years 9 months ago #7921

29. Understand Your Amenities! Some amenities are great for the initial sale, but don't provide any value for renewal. If someone moved in thinking they were going to hit the gym everyday, but hasn't stepped foot in it once, is the gym valuable to them? So take the time to track the usage of your amenities! Those that get used the most, create specific events/contests/promotions specifically for them!

50 Resident Retention Ideas in 50 Hours 8 years 11 months ago #10469

Show your residents the value of your amenities- lead by example!

:)
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Re:50 Resident Retention Ideas in 50 Hours 8 years 2 months ago #12285

My husband's company has one of these. It's like Facebook for the residents in their community, except it also includes paying rent, work orders and other things. Well, in theory, it's a GREAT IDEA. but we don't live in a cum-bay-ah world! It's not like the residents have any incentive to behave or be socially responsible. It has turned into a place for everyone to complain on! I have read many many different properties pages to get perspective and it's this way across the board. "It took maintenance 6 hours to respond to a maintenance call for my burnt out light bulb, don't they think that I am important?" and "I don't know who the lady in the office thinks they are, she's not foolin anyone with those outfits!" or "If they would have hired non-illegals to fix my ac in the first place, maybe I would have a cool apartment by now. This office doesn't care about us!" YES, these are almost verbatim quoted posts! AND, then if there is an issue at all, like say a building water shut of to repair a valve that takes half the day, it allows all the people to gripe complain and start asking for money back. NO ONE REGULATED THEMSELVES and PEOPLE EMBELLISH and STRETCH THE TRUTH. I pray that his company understands that they have to take most the comments with a grain of salt, but as for the other residents... forget that, it does more to make people want to leave than to stay.. I would double think, triples think and then decide that this may be a bad idea. It ends up making the staff's life being controlled by the "bad press" one person is posting, they are running around trying to put out fires that have become full on blazes... seems to me that fire prevention would just be easier! I SAY DON'T DO IT!
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50 Resident Retention Ideas in 50 Hours 8 years 2 months ago #12401

30. Do the math for your residents. Compare costs of paying a renewal increase and avoiding the hassle of moving to what it would cost them to hire a moving company.
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Re:50 Resident Retention Ideas in 50 Hours 8 years 2 months ago #12408

Lots of good points!

But what is the percent of people leaving that is out of your control? health? job? family?
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