TOPIC: Re:50 Resident Retention Ideas in 50 Hours

Re:50 Resident Retention Ideas in 50 Hours 7 years 11 months ago #12695

We work with some properties where our Clients feel it is helpful to offer Residents a credit towards their utilities, or a monthly cap either in dollars or gallons each month. By paying a share, their Residents feel more connected to management. They feel they are being taken care of - part of a community who truly wants to see them enjoy their lifestyle there. I was discussing this with a potential Client earlier this week, who has Residents that are veterans and mostly disabled. We are going to implement a floor, where they cover the first 1,000 or so gallons of their utility bill, and we in turn lowered our fee to help keep the bill at a minimum. It feels good, to do good!

50 Resident Retention Ideas in 50 Hours 7 years 4 months ago #13798

Choose a day or 2 out of the week, and examine your work order requests. Try your best to call every resident back to ensure that it has been completed to their satisfaction, additionally take the time to ask if they have any additional request.

My resident were so appreciative when I did this.

Re:50 Resident Retention Ideas in 50 Hours 7 years 4 months ago #13811

You are absolutely right, take care of them year round. Managing is a daily routine, not just once a year. Build positive relationships with all tenants. Team up with maintenance once a wk to visit units. This will guide you to preventive maintenance and following year's budget control. Being all over your property will earn your tenants respect. This is your best asset for resident retention. Beware of the tenants that never complain, they usually wait till the lease is up. Remember the "Golden Rule," 96% of tenants move because of bad service.

Re:50 Resident Retention Ideas in 50 Hours 7 years 4 months ago #13812

can't agree with all of this
  • donald
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Re:50 Resident Retention Ideas in 50 Hours 7 years 4 months ago #13820

Manuel, I love this one. I have everyone do occasional "pop-ins" while maintenance is in a tenant's apartment. And you are so right that it makes a huge impact to be out visible on the property. I tell them to become best friends with the tenant, make small talk, ask how everything else is with the apartment, etc. Most tenants will ask about changes to the apartment at one point or another. Site people do not have to get approval to paint a room, install a new bathroom vanity, ceiling fan, gratis carpet shampoo, kitchen cabinet knobs and pulls, anything reasonable that will make the resident that much happier when they walk in the door. I also tell them to use this as a negotiating tool for renewal.

In regard to the above paragraph, when I have refresher or training sessions I tell them to put themselves in resident's position - how would you feel coming home to a dingy, dirty property and an apartment that has a ten year old paint job and a carpet that has never been cleaned. When they get that mental picture going I tell them that the last thing we want when the resident comes home is to say "ugh" when they open the door - these are people and this is their home. They should be able to feel good about it and not feel embarrassed to have friends or family visit them.

Also what seems to be very popular is we'll hang mirrors, curtain rods, tv wall units. Can save a wall unit from ripping out of the wall Tenants love it and we're assured that the tenant hasn't drilled 11 huge holes in the wall with anchor screws while trying to first figure out what the stud is then find it. :laugh:

I guess that's three things: 1, 2 3
  • Jenette
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Re:50 Resident Retention Ideas in 50 Hours 7 years 4 months ago #13849

Jenette, these occasional pop-ins is what I call good service. Is it not the best feeling when a tenant thanks you for doing something they didn't have to ask for? Why not do things before they ask. This is also a good way to keep your floating expenses under control. When you promote service, you retain your tenants. "Keep up the good work."

50 Resident Retention Ideas in 50 Hours 7 years 2 months ago #14107

The best for pet owners is to simply remember their pets name and ask about them when you see them. Works for wowing prospects too if you call them a week after touring and remember their dogs name.
  • Asheville Consultant
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50 Resident Retention Ideas in 50 Hours 6 years 11 months ago #14501

Host a Black Friday Launch Party for residents.

Over the years Black Friday has become a tradition among many Americans. Host a Launch Party at your community very early in the morning with (strong) coffee, hot chocolate, donuts and fruit. In most cities the newspaper published the day before Thanksgiving is the largest of the year because of the Black Friday ads. Order enough copies for your residents and deliver them on Wednesday with print collateral promoting your Launch Party.

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50 Resident Retention Ideas in 50 Hours 6 years 7 months ago #14865

I think Prefferential, reserved parking is a great idea! Something affordable which recognizes the outstanding residents is a win-win! Upgrading splash walls, ceiling fans and other tight-budget in-house options can offer more timely 'perks' to the right Residents; continually reminding them you care through affordable praise and recognition.

Re:50 Resident Retention Ideas in 50 Hours 5 years 1 month ago #17004

I would like to know more about the accent wall program or any others you can share with me.
  • Vivian Turner
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