So I had a huge problem with this after a terminated employee had practically all of her family negatively review us. I had all of my staff flag the review and nothing happened. I finally contacted Google, and essentially, although NONE of these people had ever lived there and I could provide documentation to prove that, their thought was that despite not LIVING at the property or having ever visited, these people did have some type of actual experience with the property, so the review was valid. Reviews are getting increasingly more difficult to remove and I think we just need to respond as well as we can.