Topic: I am undergoing my first turn next month.... hearing horror stories lol. Is it really that bad yall??!!

Hi! My name is Brittany and I am undergoing my first turn next month.... hearing horror stories lol.

Is it really that bad yall??!!

Sometimes..... not always

Ok, think we have 100 people moving out and 100 in?
I hear so much about it just wondering

It’s not! Preparation and organization is key....whatever you can do ahead, do it! Then just roll with the punches ????

Awesome thats what I've heard, thanks for the insight !

It can drive you crazy or become a part of what you do. Up to you! You can do nothing about the craziness of residents ????

Thank you for the insight!! So true.

It depends. Either way it’s stressful. Something will go wrong, that is not uncommon or bad. But you’ll be fine... Good luck to you!

thanks so much! Do you typically stay up to midnight ??

Brittany Johnson McGriff I have friends that have! I personally haven’t... the longest I’ve been at my office planning for it was just till 8, we close at 5:30.

10th student living turn next month. Organization is key. Communicate with vendors all day every day to make sure they are on track. Walk behind each vendor. Have your cleaners on site for move in day to do any go backs for the residents

Makes perfect sense, thank you!! Walking behind vendors, I agree. So important. Do you have your team there after midnight? Is that normal?

Brittany Johnson McGriff in the early years when we were less organized and our painters were not top notch, they would be there super late sometimes, but not anymore. I would say give each person a task: move out walkers, keys, someone going behind vendors, someone manning the offices, someone triple checking files and noting anything outstanding that you need to collect on move in day

thanks so much! Yes we're getting started on mkve-in files now. Interested to see how the vendors do. Definitely trying to prep the team, ee have an all new staff at that. I'm hooeful!

Student turn? We turn anywhere from 200 to 400 in 10 short days even when using different vendors. Months of planning and verifying with vendors to ensure a smooth turn. We use an Excel sheet to track the status of each unit from prep, clean carpet clean, plate covers, gifts, and final check and punch list. Trust but inspect the work done by the contractor and have a final crew go in at the end to give it that polish. Then lock the door.

Jo Marie Ziegler can’t wait for the start of changeover!!! It makes me happy ????

Sara Hackett I want to be....

Jo Marie Ziegler why aren’t you?

Sara Hackett burcham could be over 400 this turn. You know I love a challenge!

Jo Marie Ziegler oh I’m sure they will have tons of challenges! If you need a backup cleaning cleaner at all I know one my back pocket. I would share her with you if you get a pinch ????????

Sara Hackett super. Thank you!

Jo Marie Ziegler no problem. You know I got your back with anything if I can ever help ????

Our property is basically hybrid, conventional, but college town so lots of students, our turn will be for about 100 units! Not sure what to expect, but look forward to the challenge!!

Hey Brittany!!! No input on turn from the property side but just saw it was you and wanted to say hi!!! ☺️☺️

You will be fine! Get ready for a busy few days. I recommend what everyone else mentioned: stay organized (I would always carry an iPad/notebook wherever I went), stay calm escalations will happen, keep in touch with your vendors, and go overboard with great customer service. The move is extra stressful for the parents and students.

hopeful! So much for your insight! I'm all about the customer service! Hoping we can deliver everyone a clean and neat home.

Make sure you take pictures of everything while double checking lights stove oven clean and working flush toilets run water in all sinks to make sure no leaks. Trust your vendors but always double check. Pictures pictures and more pictures

Yes! I love the advice, I will be processing the FMOs as well, so i can appreciate lots of pictures! Looking forward to the challenge, wanting to prep as much as possible

Get a good nights rest before your shift, keep a positive attitude, and you will be fine!