Could anyone give some feedback on why we run into this situation fairly frequently? Although most of our services (webinars, job listings) are paid by credit card, sometimes we do invoice. And what we have found is that if we are not in their system as a vendor, then the invoice gets "stuck". So what they will do is submit the invoice, but then the invoice just doesn't get processed. And they might submit it again, with the same result. So somehow, the information that we are not in the system and that is why it isn't getting processed doesn't flow back to the person inputting the invoice. And then there is no trigger to get back with the vendor to get the required information. So the invoice just gets lost until we call again to find out the status.
I'm sure they don't want to hear from vendors that there is an outstanding payment. And I'm sure the vendor wants to get paid, so have you all run into this situation, and do you know of a way to better handle it?