Reply: What do you do when customer service causes strife with employees?

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Elizabeth Lira
Usually I stay at work until 6ish close to 7 to finish up work orders traffic follow up and deposits. I never leave work on time there is always a hand full of things to complete. Although my children are grown 27 and 26 I don’t have to rush home to daycare homework and dinner. I don’t know how I did it when they were younger. This industry can get extremely busy from morning to evening. I have to say I have worked for a company (no names) that was big on family time and understood the importance of it. Maintenance are just important when it comes to family time that’s why we have on call after hours. For true emergencies only! You might want to look up your rights as a employee I know daycare charges after hours if children are not picked up by 6:30. I hope this helps hang in there it can only get better.
Posted 5 years 11 months ago
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Chad Christian
Perfect scenario for maintenance. And any team player will love that schedule
Posted 5 years 11 months ago
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Heidi Voss
We are open until 7pm Tues/Weds. and each of us work only one of the two days. We do have maintenance work the weekends. Techs work the Saturday they are on call - they end call on Thursday and get that Friday off. The benefit to them is having a three day weekend following their week on a call. Our janitor works Sunday-Thursday and will take care of minor tickets on Sunday.
Posted 5 years 11 months ago
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Kathy Arsenault
You can use CheckpointID and scan their drivers license or passport to make sure they are not fraud before giving them access. They can email their is prior to the tour
Posted 5 years 11 months ago
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Kathy Arsenault
Self tours are coming
Posted 5 years 11 months ago
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Ian McIntosh
Have you considered a call or answering service. That will have a real person answering the calls till 9 pm 7 days a week plus track your appointments and are incentivized to have a succesful call with each and every client. If you would like more info I can get someone to contact you who knows more about it !
Posted 5 years 11 months ago