Topic: How does your property handle weekend coverage

More research. Please share how your property handles weekend coverage, hours and how you compensate with days off? Never enough people to mind the store

My one Maintenance Man and I rotate weekends. if one of us needs a specific weekend off then we work it out together. Our property doesn't let us hire maintenance as actual employees, we have to hire them as W9 Contractors ... so he gets paid for the extra hours (where I don't). If he is ever needing more money he will cover my weekends just to make more. .. we pay "by job" not by hour in general .. so only when they are working can we pay.

Note: I don't like this option all the way but my maintenance does as he is able to make more and set most of his own hours.

As far as actual office -- we are closed Sunday and Monday so I at least have one day to do house errands

How big of a property and what city are you in?

We are 88 units on 5 acres near Portland Oregon

Closed both Sat and Sun

how does that impact resident service?

Anne Sadovsky Being Closed on Sunday/Monday? .. So far it doesn't I am available via text /voicemail for emergencies.

I am the only office person, leasing gent etc.

As for incoming residents they like that we are open 9-5 on Saturday.

I currently stay almost full year round with maybe one opening month . I also pre-lease units usually before they are done being flipped.

I also have to do security on the property after work hours every day -- if I am out my maintenance will do it and get paid.

we have 200 units and find that we have very little interaction with the residents even Mon-Fri. The rent is collected 100% through the resident portal or ACH, with not one person walking their rent in. Work orders are 100% entered through the portal other than emergencies. Satisfaction Surveys are sent out after every work order - which we receive one of the highest survey scores year after year. Our phone rarely rings as we give the residents the option of texting instead of talking. Times are changing.

We are getting ready to have a portal (Buildium) other than that I see my residents almost daily in the "friendly /Family" sort of way when I walk around or we all sit at the pool .

They love that they can text for work orders and questions

We are open 7 days a week, with extended hours. We rotate staffing with one office person (all positions including managers) on sat and one maint. Then one office person on Sunday.

We have assistants work the first Saturday of the month (rent week) and leasing will work the other Saturdays. Whomever works Saturday gets a day off the week before their designated Saturday. Our offices are closed on Sundays.

Assistant works first weekend of month then they rotate every other weekend work leasing. Or leasing works every weekend except first weekend.

when do they get days off if worked weekends?

usually Tuesday- Thursday. Monday’s and Friday’s are always busy days for the office so one of those 3 days.

Maint team rotates Sat working. Next week have Friday off for a long weekend. Maint only on call Sundau

I have a 2 person office (my assistant and I) and I work the 1st two weekends and she works the last two. We take a day off during the week before our Saturday schedule. We are open 10am-4pm on Saturday's and closed on Sunday

The easiest solution to the problem "there are never enough people" (assuming you mean employees) is to hire more people. This industry has to stop being cheap and should have more qualified people working at communities. Period.

We are a student property w/ over 500 residents/ 200 apartments. We are open 7 days a week. Saturday 10-5 and Sunday 1-5. The weekend staff is two leasing agents on Saturday and one- two on Sunday depending on the time of year. Maintenance is on call on the weekends.

Leasing agent works 8 hours on Saturday and manager works 8 hours on Sunday but the office is only open 5 hours on Sunday. The other 3 hours are to catch up on paperwork!

Leasing agent works 8 hours on Saturday with Sunday and Monday off. Manager works 8 hours on Sunday but the office is only open 5 hours on Sunday. The other 3 hours are to catch up on paperwork! Manager takes Saturday and a weekday off.

Were open Saturdays and we use a gentleman that is retired and has been with us for long time for the office. Maintenance is done with my crew alternating weeks. 8 people total. They take care of work orders after hours and weekends.

We are only open M-F 10a-6pm. We do have to open on Saturday if we fall below 94% occupancy. We haven't been open on Saturdays in many years! If we did we would only be open 10am-2pm. I would probably work as I live in the same building as the office & my Leasing Specialists has to commute. If I had something planned she would surely work the hours for me and she would work a 1/2 day during the week.