Topic: Has anyone's maintenance supervisor ever mistakenly instructed a tech to turn a unit that the resident wasnt completely moved out of yet?

Has anyone's maintenance supervisor ever mistakenly instructed a tech to turn a unit that the resident wasnt completely moved out of yet? The New tech did what he was told ' he turned the unit and put all the items in the garage. Now the resident is claiming that stuff is missing. The claim was made on Monday (yesterday )and the supervisors last day was last Friday.

Yes. Miscommunication happens. We're human. Sounds like you may have all their belongings though? If so, sincere apologies and customer service skills are your next steps! Good luck!

That sucks, before a unit is turned we take detailed pictures of any items in a unit with a white board showing the residents name and the current date and apartment number. This is to document what is in the unit prior to storage. 2 employees are required to make entry and take pictures. This also documents any damage that may occur by Maintenace that is blamed on the former tenant

Yes it was sooo bad
They probably don’t even know what was left
You’ll get through it
Be gracious

Yes. It sucks!

Lawsuit

Years ago I had a high rise property in OKC. The tech was told to trash out unit 805 and instead he trashed out unit 508. The resident was in the military in Iraq. The unit was turned and resented. When he returned home 6 months later we had discarded all of his belongings and rerented his apt. We paid out $300,000 thru our Errors and omissions insurance.

Did the resident turn over possession?

Been there ... incident report and document everything they “said” is missing ... probably corporate will turn it over to their attorneys to handle a settlement quickly before they go getting an attorney of their own who will definitely escalate the issue ... we did a $2,000 Offer and they took it and had to sign a waiver that the money settled everything and they couldn’t file any other claim

There is a lot more they can do to you in regards to sooooo many laws. Changing the locks is a big one.

I know right ... it’s all about the people and what they are willing to research

Our attorney ordered a written on a family once that had the same last name as who he wanted to order it on. That cost $25,000.00!!

It was an error. A big error, but an error no less. They have to prove you stole stuff. We got sued once because we mistakenly entered a unit for a work order and then they took us to court claiming stuff was missing. The judge understood that it was an error and that nothing was stolen and we didn’t have to pay a dime. Document everything and have your employee go into court with you if it goes that direction so the judge can see that it was a mistake and all items were moved, not stolen. Good luck

Also renters insurance claim is possible...

Yes, it happens. Did they turn in keys ? How much “stuff” was left in the apt ?

Yes the resident
Said we threw
Away his fine
China
We had to pay him
That was 20 years ok in
Jackson Mississippi

Oooooh...did you get pictures at move out? Was there an abandoned property notice issued?