Hi Shauna,
Try not to confuse the job and tasks you do with the person you are. There are tasks a Manager must perform to increase the asset's value, whether it is through an eviction, collecting on time, late or overdue past rent, correcting resident behavior and any number of other things. What you do though is not who you are. I think in the long run, most all residents conclude that their Manager cares, has a heart, and is fun - they see this at resident events, in your newsletters and social media posts, when you out walking and laughing with the kids and parents, passing out treats on the first day of school or at the pool. They also notice when you stay late to work on reports. Believe in yourself! Show your confident side every day! Smile - I always say you haven't really arrived in this industry until some disgruntled ex-resident talks smack about you in a review.