Topic: How do u handle a prospect that you denied but just wont go away?

How do u handle a prospect that you denied based on credit score, collection accounts, etc. When they just wont go away? He keeps calling and emailing telling me I'm being mean and demanding the phone number for corporate? Seriously....he won't go away!

Adverse action letter and call it done

Would you be willing to share the letter that you use?
And what do u say when he keeps calling? I told him that I was ending the conversation ok and hung up! (Which is NOT the thing to do!)

what screening company do you use? There should always be a letter for declines which directs them to the screening source. I always tell them “based on our criteria, your application is not approved. We are simply not able to house you at this time. I understand this is stressful, but the qualifications are the same for everyone and I am not able to move
Forward. I wish you the best in the search for your new home”.

Then repeat, repeat, repeat until the crazy phone guy gets the message!!!!

Give him corporate’s number.

Inform him that he can get a free credit report annually. Did he sign an acknowledgement of your qualifying criteria at the time he applied? If so he knew what the criteria was and chose to apply anyway.

Let your boss shoo him away.

He should be receiving a denial letter within 7-10 days explaining everything to him. If he would like to contest anything, there will be a telephone number and/or email address listed on the letter with steps on what he should do next.

Copy of criteria he signed denial letter. Our denial letter gives the number of the screening company so they can obtain a copy of their report

I would ask who he thinks sets those qualifications.

I had one of those. They even called the corporate office! We did not rent to them.

Let your corporate office handle that- Your legal/risk management dept

Give the number to corporate because he has a right to speak with another member of management....... Make sure you have provided the statement of rental policy that he signed. Make sure you send him the adverse action letter from your screening company as well. As long as you do this you have coverd yourself. If he thinks the report you received is not correct he can contact your screening company for additional details. Happy leasing

Happens all the time. Adverse action letter and if he wants to talk to corporate by all means give him the number. The less you tell him the better. It’s out of your hands

I send them the adverse action letter, a copy of their credit report (because they paid for it) AND a copy of the rental application that clearly states what our required credit score requirement is and was signed by them. That usually does the trick. However I had a lady call to say that she 'just paid off one of her rent to own bills and now maybe her credit score of 535 should jump up'...yeah, what about the other 12 on there? Anyway, it's a tough thing sometimes to educate people on the importance of credit scores and what happens when you don't pay bills.

Some people have experienced success by pushing. The more success they get using that tactic, the more they push. I agree with everything that has been posted and just wanted to mention that I'm sure this has worked for them to get their way. Unfortunately, we have to deal with the impact of how people have learned to deal with conflict throughout their life. This has to be so embarrassing to be declined. I think I would try and find some resources on how to fix the problem and direct them there to focus on solutions rather than the problem. Sometimes people just want something, resources to help them. This might change the subject to let them know the decision is final, now it's time to move on to sharing some resources to help them fix it! YouTube has a ton of videos. Watch anything you share first, this one was interesting with 41K views.

Give him the number.

Give him the number to corporate. If thats what he wants, he wont get anywhere with them and maybe he will get the picture

Provide the adverse action letter which should provide a phone number directing him to call for any questions. Depending on what screening company you have, the consumer relations team will discuss the report with him, but will not specifically give a reason for denial. You can also provide your rental criteria as well.

I give the screening companies number! Yardi in particular lets them know if they can do anything to change their status. I also say I can’t help as they are the credit experts, not me! (because thats

Give the number. Always give the number if they ask. Not doing so implies you’ve done something wrong when you didn’t.

Adverse action letter should be provided by your screening company.

One other thing to consider is whether or not your company puts a time limit on the terms: for example, declined applicant can reapply in 6 months. You can provide a pamphlet on repairing credit if possible to let the person know how to improve their credit score. Always be careful to emphasize maintaining good credit is their responsibility and it’s important to fix what they can and get their own credit report free annually.

Do not discuss his credit with him. Give him the decision letter and corporate’s number.

We send the denial letter and call them. Direct them to the screening company and if they still try, we let them know that they signed the application and that we went over rental criteria with them.