I check the stop payment option on my software. When a resident comes in to pay the next month's rent we do not accept the rent unless paid in full. I am having great success with this software feature. I also send out an invoice showing the balance due on their ledger with a note attached. The note specifies that we will not accept their rent without the balance paid. I have really had great success.

Maybe offer Tenants a discount on the late fee balance due. maybe 30% off if they pay the remaining balance.

Sounds like your problem isn't with the resident, but rather not getting the support from your manager to resolve a resident issue. Is there any way to highlight that for someone at the next level, without putting your own butt in a sling?

My question is, why are you collecting rent without the late fee to begin with? if it is a Corporate policy to accept rent without the late fee...if paying with a personal check in the memo section, if it doesn't specify "rent" for whatever period, apply to late fee's first, serve notice of the remaining rent balance.

I agree - don't accept partial payments. Normally, when we return that first payment back, they come right in and pay it in full with no issues. I think the residents sometimes see how long they can get away with it but when you return their money, that triggers something. It also gives grounds to evict and it sounds silly to evict on that amount but again, usually the threat of possible eviction usually gets them to understand the seriousness and they pay the full balance. I literally had a resident comment "I'm not getting evicted over a $100" and she came right in and paid it before I even filed. I'd challenge your manager to ask what's more important - to waste your admin time, money and energy to keep following up with all of these smaller amounts (which do add up to a lot of money if you have several residents like this) or clean it up in 1 swoop. I'm telling you, when you return their money and state because they didn't pay the full balance and they could now be evicted, they usually clean up the account right away. Good luck!

Sounds like you have a bully of a Manager. Her main purpose is to support you and the rest of the staff. My Lord. I would have a sit down talk with her first and allow her the opportunity to give suggestions/solutions for the betterment not only of your job but for the property as a whole. If it does not get better I would then take it above her to the Regional. You should not have to continue to work in such a toxic environment. God bless you.