Who does your criteria? I would review it and get better qualified demographics, walk all units and make a priority list. Send out notices to residents introducing yourself. Look at your exterior lighting, might need to upgrade. If there is crime ask the police to get involved, and or get a courtesy officer. Get the whole team involved, and excited for new leadership, and would recommend increasing move in fees/bonds or deposits. Text box is a great service to communicate with residents and proven improvement in delinquency. I could go on and on, but that’s where I would start