I love Robin Leasing’s response. I have been at my community for over 20 years and I can tell you exactly who is writing a negative review. They either have been evicted, problems with family or friends or owe a ton of money for damages. There really isn’t anything you can do to stop negative reviews. What I have found works well is to ask your happy current non troublemaking, follow the rules, pays rent on time residents, I have quite a few that are 10+ years with us, to write a review for us. I don’t steer them in any direction and if they have an issue, it can be addressed. 99% of the reviews we get from current residents are positive. Property Management is a lot like the restaurant business, which I worked in for a number of years also. People tend to point out the negative far more often than the positive. Respond like Robin did and see if there really is a problem, fix it if it needs fixing and move on. You can’t let it get under your skin but you can’t ignore it either. Good luck