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TOPIC: What should you have new maintenance techs focus on first after being hired?

What should you have new maintenance techs focus on first after being hired? 5 days 15 hours ago #26455

I love this smart group of people! So question...maintenance tech gets hired and you are setting up his/her first week of training with the maintenance supervisor. What will you have them focus on first? Maintenance staff of 3, 300 units, 150 work orders in the hopper. No market readies and the occupancy is at 89%. Go!
  • Suzanne Hopson
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What should you have new maintenance techs focus on first after being hired? 5 days 15 hours ago #26456

Customer service. Techs are the face of our industry now, with all the tech we did to remove the office staff from interacting with the tenants. Get those skills on point and get the right mind set early. If they don’t have it cut bait early and find someone else.
  • Sam My
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What should you have new maintenance techs focus on first after being hired? 5 days 15 hours ago #26457

Make readies in the am, afternoon carve out some work orders. Repeat daily and get approval for OT
  • Jennifer Lea Yoneoka
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What should you have new maintenance techs focus on first after being hired? 5 days 15 hours ago #26458

Work orders- you are going to continue to take notices if you don’t provide the service to current residents. Any chance to vend some turns and focus on work orders?
  • Yvonne Cisman
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What should you have new maintenance techs focus on first after being hired? 5 days 15 hours ago #26459

Get at least 4 vacant units ready first!!!
  • Sabrina Allen
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What should you have new maintenance techs focus on first after being hired? 5 days 15 hours ago #26460

Take care of your work orders first, if you don’t keep them happy you’re going to have more make readies
  • Shelly Mulder
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What should you have new maintenance techs focus on first after being hired? 5 days 15 hours ago #26461

Emergencies first (Fire flood, blood). Then prioritize Service requests by age. Office communicates with most recent ones so residents dont think we've forgotten about them while taking care of aged ones. Schedule vendors in vacant apartments for afternoons and maintenance in the mornings. Prioritize 1 of each type as a make ready. Overall, communication rules and everyone stays flexible.
  • Paul Rhodes
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What should you have new maintenance techs focus on first after being hired? 5 days 15 hours ago #26462

Fair Housing. Never let a new employee come into contact with a resident until they have completed fair housing training. Plausible deniability is not longer a valid excuse for a violation. Then sned them to work orders in order of emergency, then FIFO on the remnants. Keep your paying customers happy, then focus on the make readies.
  • Harold G West
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What should you have new maintenance techs focus on first after being hired? 5 days 15 hours ago #26463

First thing first, fair housing training before literally anything else
  • Lee Tifani
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What should you have new maintenance techs focus on first after being hired? 5 days 15 hours ago #26464

After Fair Housing— Priority work orders first, market readies 2nd (make sure punch list is done and materials are there so maintenance is not going back and forth and are in and out) , then other maintenance orders worked in .
We have done this a few times my friend.
  • Jeremie Brackett
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