Topic: Is it appropriate for a staff member to have resident phone numbers In their phone?

Leigh Ann Garland's Avatar Topic Author
Leigh Ann Garland
Is it appropriate for a staff member to have resident phone numbers In their phone?
Posted 3 years 1 week ago
Serena Bromley's Avatar Topic Author
Serena Bromley
Not ok!
Posted 3 years 1 week ago
JohnandLisa Huber's Avatar Topic Author
JohnandLisa Huber
Not personal phones. We have a business phone for our leasing manager.
Posted 3 years 1 week ago
Jon Harvey's Avatar Topic Author
Jon Harvey
Hell to the no
Posted 3 years 1 week ago
Kimberly Szafran's Avatar Topic Author
Kimberly Szafran
I have had to contact residents after hours, I was expected to use my personal phone as a business phone, so I have their contact info.
Posted 3 years 1 week ago
Kenny Weeks's Avatar Topic Author
Kenny Weeks
*67 plus their phone number, will not let them see your number
Posted 3 years 1 week ago
Kelly Keeton-Stepp's Avatar Topic Author
Kelly Keeton-Stepp
It happens.... I tried to keep a consistent “no fraternizing with residents policy”... but it happens.
Posted 3 years 1 week ago
Deborah Ray Vogel's Avatar Topic Author
Deborah Ray Vogel
No
Posted 3 years 1 week ago
Carla Waite's Avatar Topic Author
Carla Waite
Never!!!!
Posted 3 years 1 week ago
Jennifer Lea Yoneoka's Avatar Topic Author
Jennifer Lea Yoneoka
I have them all . I carry the on call phone and it's my personal cell.
Posted 3 years 1 week ago
Juan Carlos Suarez's Avatar Topic Author
Juan Carlos Suarez
If used for business, why not?
Posted 3 years 1 week ago
Susan Medders Cavender's Avatar Topic Author
Susan Medders Cavender
Yep and I hate it, you just have to keep an eye on it be sure no special favors
Posted 3 years 1 week ago
Rachel Lynette Payton's Avatar Topic Author
Rachel Lynette Payton
I would say yes for anyone other than the manager (except when the phone is also used for business). If your staff lives on site it’s unrealistic to expect them not to have relationships with their neighbors. They are residents just like everyone else, albeit possibly held to a higher, professional standard. But I’d think yes, it’s ok.
Posted 3 years 1 week ago
Leah Love Orsbon's Avatar Topic Author
Leah Love Orsbon
I have a few saved if they’ve called me or I’ve called them. My cell phone number is in my email signature.
Posted 3 years 1 week ago
Eric Rivera's Avatar Topic Author
Eric Rivera
If the resident gave it to them, then no problem. Not smart though!!
Posted 3 years 1 week ago
Kaitlyn Perbetsky's Avatar Topic Author
Kaitlyn Perbetsky
Yes. As long as you’re maintaining a separation between personal and professional situations. I am friends with several residents of whom I was their leasing professional.
Posted 3 years 1 week ago
Sarah Trefz Watson's Avatar Topic Author
Sarah Trefz Watson
Yep sometimes I do. I have a few residents that have my personal# that I trust, as a backup emergency way to contact me, our on call phone has a crappy plan.
Posted 3 years 1 week ago
Kelsey Elaine's Avatar Topic Author
Kelsey Elaine
I think this is so dependent on the company you work for and the situation at hand. Everyone in this group will have an opinion based response. Use your best judgement, follow policy & leave it at that.
Posted 3 years 1 week ago
Jim Dean Jr.'s Avatar Topic Author
Jim Dean Jr.
The consistent callers are always in the phones memory so we know who is calling...if MT/ MS has the on call phone we save those numbers....so yes having those numbers does save time in real emergencies
Posted 3 years 1 week ago
Elaine Maldonado's Avatar Topic Author
Elaine Maldonado
Absolutely NOT!
Posted 3 years 1 week ago
Lydia Robertson's Avatar Topic Author
Lydia Robertson
Um I would say work phone fine but personal no.
Posted 3 years 1 week ago
Lydia Robertson's Avatar Topic Author
Lydia Robertson
If they leave for any reason the bridge is opened to create chaos. It has happened to me before and it is just awful.
Posted 3 years 1 week ago
Melissa Wellington's Avatar Topic Author
Melissa Wellington
No way!
Posted 3 years 1 week ago
Kara Wilhelm Rafferty's Avatar Topic Author
Kara Wilhelm Rafferty
If it’s a personal cell you can be opening up fair housing issues (whether a request was received/what was said). If it’s a work cell the employee should be documenting everything. Good luck. It’s tricky!!!
Posted 3 years 1 week ago
Jason McGraw's Avatar Topic Author
Jason McGraw
Depends
Posted 3 years 1 week ago
Laurie Ann's Avatar Topic Author
Laurie Ann
I say no but I always find that maintenance has given theirs out a time or too.
Posted 3 years 1 week ago
Jamie Bentley's Avatar Topic Author
Jamie Bentley
At my property we have numbers saved from previous issues that have needed to be addressed when we are not onsite. I don’t think it’s inappropriate unless you have knowledge of something going on
Posted 3 years 1 week ago
Tony Leon's Avatar Topic Author
Tony Leon
Well, my cell phone is the property emergency number, so in that case yes. If not, then probably not.
Posted 3 years 1 week ago
Cindy Morrison's Avatar Topic Author
Cindy Morrison
If its a personal cell phone and was used for an after hours emergency, yes. Any other reason no, never!
Posted 3 years 1 week ago
Caroline Rowe Hamilton's Avatar Topic Author
Caroline Rowe Hamilton
Nope
Posted 3 years 1 week ago
Shelia Miller McDowell's Avatar Topic Author
Shelia Miller McDowell
No way Jose
Posted 3 years 1 week ago
Rosa Duarte's Avatar Topic Author
Rosa Duarte
I have
Posted 3 years 1 week ago
Karen Fultz Buth's Avatar Topic Author
Karen Fultz Buth
Only if your willing to give it to All
Posted 3 years 1 week ago
Lisa Gallinar's Avatar Topic Author
Lisa Gallinar
No- we have an anti-fraternization policy
Posted 3 years 1 week ago
Robin Cubbage's Avatar Topic Author
Robin Cubbage
Maybe they are friends
Posted 3 years 1 week ago
Joyce Hawkins Lee's Avatar Topic Author
Joyce Hawkins Lee
Nope & it will always comeback to cause major problems ....
Posted 3 years 1 week ago
Rahardjo Dree's Avatar Topic Author
Rahardjo Dree
Let me just put it this way..what you're willing to do for one, you'll have to do the same with all others. Is the staff members going to put all the residents phone number on their phone?
Posted 3 years 1 week ago
Debora Jones's Avatar Topic Author
Debora Jones
Heck No!!!!!
Posted 3 years 1 week ago
Susan Cowan Hildreth's Avatar Topic Author
Susan Cowan Hildreth
Of course...residents become friends often...it’s a great perk of the job❤️
Posted 3 years 1 week ago
Alicia Gasser-Wilson's Avatar Topic Author
Alicia Gasser-Wilson
100% NO
Posted 3 years 1 week ago
Carina Monsivaiz's Avatar Topic Author
Carina Monsivaiz
We all have a Google numbers and my whole team text with tenants, applicants and prospects but we only text during work hours.
Posted 3 years 1 week ago
Marlene Vizcaino's Avatar Topic Author
Marlene Vizcaino
Never ok
Posted 3 years 1 week ago
EvelisseandDana Hayes's Avatar Topic Author
EvelisseandDana Hayes
No not all !
Posted 3 years 1 week ago
Melissa Gilliland's Avatar Topic Author
Melissa Gilliland
Only your courtesy officer if you have one
Posted 3 years 1 week ago
Tracey Chavez's Avatar Topic Author
Tracey Chavez
I say NO! Or social media connections.
Posted 3 years 1 week ago
Brittaney Savannah Corder's Avatar Topic Author
Brittaney Savannah Corder
If there isn’t a no fraternization Clause with their sign on papers i HIGHLY recommend adding one ASAP
Posted 3 years 1 week ago
Michelle E Hernandez Smaltz's Avatar Topic Author
Michelle E Hernandez Smaltz
Absolutely not .. always an issue
Posted 3 years 1 week ago
Maria Valenzuela's Avatar Topic Author
Maria Valenzuela
I would say No. Keep it professional.
Posted 3 years 1 week ago
Michelle Kittrell-Thomas's Avatar Topic Author
Michelle Kittrell-Thomas
Absolutely!! One phone number led to my marriage and second, you need someone who are you eyes away from the property.
Posted 3 years 1 week ago
Kristy Candelaria's Avatar Topic Author
Kristy Candelaria
Nope, you should stay professional. Once that line is crossed, they expect special privileges!
Posted 3 years 1 week ago
Shar Eller's Avatar Topic Author
Shar Eller
Friendly with all, friends with none. No resident numbers in personal phone ever.
Posted 3 years 1 week ago
Pat Whitehurst's Avatar Topic Author
Pat Whitehurst
Yes when labeled..Resident Do Not Answer
Posted 3 years 1 week ago
Chris Finetto's Avatar Topic Author
Chris Finetto
If you can’t trust them, why are they still working for you... If there a good employee, why not...
Posted 3 years 1 week ago
Shere'e Robinson's Avatar Topic Author
Shere'e Robinson
Yes, we have a senior building so knowing who is calling in an emergency is important and has aided us in getting help to a resident more than once. Having them for fraternization is not ok however. Boundaries are important, you can be friendly to residents but not friends.
Posted 3 years 1 week ago
Blaine Holderbaum's Avatar Topic Author
Blaine Holderbaum
Personally, I never stop working so I’m okay with it. BUT keep in mind when you give it to one, you have to give it to all. Either use pinger or be ready for your life to be taken over!
Posted 3 years 1 week ago
Shelly Griggs's Avatar Topic Author
Shelly Griggs
Strict no. I had a resident shoot and kill a maintenance guy because she took their texting personal and he didn’t reciprocate, which was confirmed when the police reviewed the texts. Our company implemented a strict policy on employee/resident relationships and personal phones were never to be used to contact a resident.
Posted 3 years 1 week ago
Ian McIntosh's Avatar Topic Author
Ian McIntosh
Poor staff member is working too hard ! Give them credit for going above and beyond
Posted 3 years 1 week ago
Kahale Taysir's Avatar Topic Author
Kahale Taysir
The question should be is it appropriate to ask this question. I would say it's none of your business who's contact is in my phone!
Posted 3 years 1 week ago
Robin Rapert-Quick's Avatar Topic Author
Robin Rapert-Quick
Is it appropriate for a supervisor to know what contacts are in an employees personal phone? You look at what your company policies say. Is the employee violating policy? If not, it’s none of your business. When it affects your business is when it becomes an issue.
Posted 3 years 1 week ago
Vickie Woodard's Avatar Topic Author
Vickie Woodard
No. Get texting service on your office phone that has app for cell phones. Can be used after hours if necessary. Maintenance should only use answering service to call back residents. No residents on employee social media accounts either!!
Posted 3 years 1 week ago
Carolyn Collins Fortney's Avatar Topic Author
Carolyn Collins Fortney
It is never ok to communicate with a resident via you personal phone. I did this as a rookie and quickly noticed that that person always wanted personal favor. I changed my number and never did it again.
Posted 3 years 1 week ago
Nate Lambert's Avatar Topic Author
Nate Lambert
As long as they are only for personal use, and don’t discuss business. Can’t control who they are friends with.
Posted 3 years 1 week ago
Pam Turnage Cornelisse's Avatar Topic Author
Pam Turnage Cornelisse
No! If they leave the company on bad terms, this could be a can of worms that you do not want open!
Posted 3 years 1 week ago
Pam Turnage Cornelisse's Avatar Topic Author
Pam Turnage Cornelisse
No! If they leave the company on bad terms, this could be a can of worms that you do not want open
Posted 3 years 1 week ago
Steve Matre's Avatar Topic Author
Steve Matre
Not so much.....residents who need something should phone office for tracking/protocol; opens company up to DOL/FH issues if residents are contacting individual team members (are they responding out of order, giving preferential treatment, putting in work time that they are not being paid for).
Posted 3 years 1 week ago
Chris Ramirez Malcom's Avatar Topic Author
Chris Ramirez Malcom
Sure why not. I’m a resident manager and I do. Customer service is big with our company and though not mandatory we still will give our numbers out. Of course I have great residents and they do not take advantage of it.
Posted 3 years 1 week ago
Shanna McFaddin's Avatar Topic Author
Shanna McFaddin
I dont save resident numbers, but they have my cell... and text me. Sometimes it is convenient, but usually it's annoying. But my employer reimburses me a portion of my cell, to be available, as needed. It is what it is. If its innocent, fine. If its malicious, deal with it.
Posted 3 years 1 week ago
Kathy Throne-Fabian's Avatar Topic Author
Kathy Throne-Fabian
I only allow one resident. She is a deaf mute and sends me her work orders. She respects my space and never bothers me any other time
Posted 3 years 1 week ago
Courtney Wafford's Avatar Topic Author
Courtney Wafford
Up to your staff but i always discouraged it. I dont want residents calling me when im off. Also could cause issues where a resident said they called for an emergency and it was never answered. Favoratism, calls unanswered, proper channels not followed, accountability, safety and many other issues are just too much to chance.
Posted 3 years 1 week ago
Stephanie Thomas's Avatar Topic Author
Stephanie Thomas
Not a problem I don’t think...That’s how everyone meets their husband!!
Posted 3 years 1 week ago
Amanda Jackson's Avatar
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One of my park managers uses her personal cell as our business phone also. If you are like she is...she NEVER gets a break from her phone ringing....all hours of the day and night! Going forward I am going to definitely suggest to my boss not to practice going forward!
Posted 3 years 1 week ago
Brian Bazinet's Avatar Topic Author
Brian Bazinet
Absolutely not for several reasons including the employees personal safety. That is why their are apps like TextBox that uses the communities phone number to communicate with prospects and residents and the employees personal number is NEVER at jeopardy.
Posted 3 years 1 week ago
Anonymous's Avatar Topic Author
Anonymous
Absolutely NOT!
Posted 3 years 1 week ago