Topic: Entrata... good, bad ugly... GO!

Drew O'Brien's Avatar Topic Author
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Entrata... good, bad ugly... GO!
Posted 2 years 9 months ago
Lisa Trosien's Avatar
Lisa Trosien
Good
Posted 2 years 9 months ago
Mary Lehner's Avatar
Mary Lehner
The best. Ive worked with yardi and now a less popular one called Boston post. Entrata is worth every penny
Posted 2 years 9 months ago
Kerrie Falco Steckbeck's Avatar
Kerrie Falco Steckbeck
Great!
Posted 2 years 9 months ago
Amanda Truax's Avatar
Amanda Truax
Depends on your portfolio... if you have HUD or LIHTC, not so much.
Posted 2 years 9 months ago
Drew O'Brien's Avatar
Drew O'Brien
Amanda Truax - is their affordable product other than HUD or LIHTC decent?
Posted 2 years 9 months ago
Mary Lehner's Avatar
Mary Lehner
Drew O'Brien Boston post
Posted 2 years 9 months ago
Amanda Truax's Avatar
Amanda Truax
Drew O'Brien OneSite is better for LIHTC, HUD and rural housing... I'd do Yardi or Entrata for conventional though.
Posted 2 years 9 months ago
Bill Szczytko's Avatar
Bill Szczytko
Good if you can stay within their workflow and reporting. Not so good if you can't. Payments work well. App workflow leaves a little to be desired. IMO
Posted 2 years 9 months ago
Melanie Brown's Avatar
Melanie Brown
How many units?
Posted 2 years 9 months ago
Drew O'Brien's Avatar
Drew O'Brien
Melanie Brown about 6k
Posted 2 years 9 months ago
Melanie Brown's Avatar
Melanie Brown
Then good you’ll have a customer service person we use Entrata but don’t have enough units so it’s touch an go but overall I do like it
Posted 2 years 9 months ago
Martha Baker Graves's Avatar
Martha Baker Graves
Good! It’s really unfortunate they don’t work with Yardi anymore
Posted 2 years 9 months ago
Amber Doumitt's Avatar
Amber Doumitt
Entrata is great! Your onsite team will like it!
Posted 2 years 9 months ago
Krysti Maloney's Avatar
Krysti Maloney
UGLY
Posted 2 years 9 months ago
Sarah Ross's Avatar
Sarah Ross
We just transitioned to Entrata and it’s a life saver! I think I prefer over Yardi - especially overseeing multiple portfolios
Posted 2 years 9 months ago
Kelly Clark's Avatar
Kelly Clark
My teams love It! It evolves all the time which can be frustrating because work flows change. I don’t use it daily and probably couldn’t run a report if I tried but the Team loves it and our director spent months implementing it. Set up can be frustrating and time consuming but be patient... it’s worth it. I’m an old school Onesite and I’m just old
Posted 2 years 9 months ago
Estrella Santi's Avatar
Estrella Santi
Hate it
Posted 2 years 9 months ago
Drew O'Brien's Avatar
Drew O'Brien
Estrella Santi can you give some reasons why?
Posted 2 years 9 months ago
Estrella Santi's Avatar
Estrella Santi
Drew O'Brien We use yardi and entrata and most times they are not synching. Prefer to use just yardi. My actual preference would be mri. Love mri
Posted 2 years 9 months ago
Drew O'Brien's Avatar
Drew O'Brien
Estrella Santi is your biggest issue the two systems talking to each other? If Entrata was a single stack would it’s features alone still be a negative to you?
Posted 2 years 9 months ago
Mila Perez's Avatar
Mila Perez
I actually love it, extremely user friendly
Posted 2 years 9 months ago
Diana Pittro's Avatar
Diana Pittro
Prefer rentcafe
Posted 2 years 9 months ago
Grace Howard's Avatar
Grace Howard
Love it
Posted 2 years 9 months ago
Krista Gallo's Avatar
Krista Gallo
Love Entrata!
Posted 2 years 9 months ago
Anonymous's Avatar
Anonymous
I miss it! I miss it a lot.
Posted 2 years 9 months ago
Michelle Kirby's Avatar
Michelle Kirby
Very user friendly and a wide selection of reports!
Posted 2 years 9 months ago
Dallas Rivera's Avatar
Dallas Rivera
Hate! I like OneSite so much better.
Posted 2 years 9 months ago
Ruthie Jones's Avatar
Ruthie Jones
Love and Hate!
Posted 2 years 9 months ago
Jill Durand Capo's Avatar
Jill Durand Capo
Love all of the property/owner/management co. specific platforms and reporting tools, but our conversion to Entrata has been a nightmare, as far as making sure all the data they entered is correct - because it’s not. That’s been a challenge!
Posted 2 years 9 months ago
Matthew Cox's Avatar
Matthew Cox
Great people!!!
Posted 2 years 9 months ago
Leah Shiver's Avatar
Leah Shiver
Matthew Cox Thats the main reason I love Entrata so much! We Love our CSM. He is literally the best.
Posted 2 years 9 months ago
Victoria Lynn's Avatar
Victoria Lynn
I personally love entrata. It’s user friendly. The customer service does help a lot. They do have a few glitches sometimes when they do updates but honestly pretty cool all the features they have.
Posted 2 years 9 months ago
Christy Carlton Harris's Avatar
Christy Carlton Harris
We are converting right now!! So far I love it!! It’s going to remove so many things we did as extra processes just so we could keep track of things that our Yardi wouldn’t do for us.
Posted 2 years 9 months ago
Teri Brantley Brown's Avatar
Teri Brantley Brown
I don’t know but will find out 2020 as we are switching from Yardi
Time to invest in hair color and wine I’ll make a killing
Posted 2 years 9 months ago
Carlie Smith's Avatar
Carlie Smith
Haaaaattteeeee
Posted 2 years 9 months ago
Kathie Holden's Avatar
Kathie Holden
Like it!
Posted 2 years 9 months ago
Linda Stadler Graham's Avatar
Linda Stadler Graham
It's been a horrible transition for my property and my team. Endless phone calls to support on a daily basis. Reporting, account codes, and basic day-to-day processes change every day, for no reason, without notice. The constant frustration and waste of time has left my entire team on edge more times than I can count. It's so embarrassing when residents can't make a simple rent payment or prospects spend hours trying to complete an application on our website. Companies that have successfully migrated over to Entrata keep telling us that it will get better but it's been almost a year and it is no better than the first few weeks of our original migration. Feeling so frustrated but hoping for the best.
Posted 2 years 9 months ago
Wanda Harland's Avatar
Wanda Harland
yikes
Posted 2 years 9 months ago
Kelley Rike's Avatar
Kelley Rike
Wanda Harland yep! You call and THEY can’t even help you! Things change every 3 minutes, it’s one road block after another!
Posted 2 years 9 months ago
Sara Hinson's Avatar
Sara Hinson
ResMan
Posted 2 years 9 months ago
Kelley Rike's Avatar
Kelley Rike
LOATHE!! It’s TERRIBLE
Posted 2 years 9 months ago
Phylecia Blackman's Avatar
Phylecia Blackman
We love Entrata. I’ve worked on every platform and it’s by far my favorite. It is the most user friendly and modern platform that’s out there. The main thing is making sure you receive the proper training initially so it won’t be such a hard transition. Ensuring you have an in house support team that understands the system and how it’s designed to operate is essential since migrations can be hard to tackle alone. I’m sad to hear the bad stories of Entrata, we have the best account rep(now VP) that there is and we can always reach out to our CSM when we need her and she’s so fast to reply. I hope you have a similar experience. Good luck to you!
Posted 2 years 9 months ago
Linda Stadler Graham's Avatar
Linda Stadler Graham
Unfortunately, we are still a growing company and do not have a huge portfolio. Due to the size of our portfolio, we did not qualify for an acount rep or a CSM and we have been left on our own to navigate through all of the very same issues that arise for larger companies during migration. I'm still hoping for a more positive outcome; specially after seeing so many positive comments from others. Everyones feedback on this topic has been helpful and has me hopeful for a permanent resolution.
Posted 2 years 9 months ago
Phylecia Blackman's Avatar
Phylecia Blackman
That is super frustrating! There is nothing worse than just trying to do your job and having a new software complicate it. I manage system onboardings and migrations for acquisitions at my PMC so I can relate to the woes of migration data not matching up and trying to rectify accounting probs that happen. I find their help tool useful for most things but if you ever have a question this group is great about answering how-to questions. Feel free to reach out!
Posted 2 years 9 months ago
Adam R Marcus's Avatar
Adam R Marcus
Entrata is amazing!!!
Posted 2 years 9 months ago
Marcel Thomas's Avatar
Marcel Thomas
Entrata is the most user friendly advance property management software I’ve ever used. I can’t say enough good things about it. The best part of Entrata is that it integrates with damn near everything!
Posted 2 years 9 months ago
Nancy Alex's Avatar
Nancy Alex
Went live February 1st. It was rough at first. We had some issues with things that were set up on the back end by corporate such as lease signing stuff. Still working out some of those issues but have been able to work around them. The tech support is really good. There are a few ways to get support but I like to call instead of chat or reporting within Entrata by email. I do like it more than anything else I've worked on. There can be issues but for the most part awesome software. Take the on line training they offer. We trained for 2 weeks from our office then 3 days with a representative from Entrata at our corporate office . Definatley need this before you go live!
Posted 2 years 9 months ago
Robbyn Golden's Avatar
Robbyn Golden
Noda
Posted 2 years 9 months ago
Leeanne Ginn's Avatar
Leeanne Ginn
Great
Posted 2 years 9 months ago
Jack Metzel's Avatar
Jack Metzel
Love it!
Posted 2 years 9 months ago
Nicole Yates's Avatar
Nicole Yates
Love it for software - not for marketing or websites
Posted 2 years 9 months ago
Rebecca Roddey's Avatar
Rebecca Roddey
not always a fan
Posted 2 years 9 months ago
Samantha Murillo's Avatar
Samantha Murillo
I love it
Posted 2 years 9 months ago
Amanda Ruiz's Avatar
Amanda Ruiz
Garbage
Posted 2 years 9 months ago
Tiffany White's Avatar
Tiffany White
Nope
Posted 2 years 9 months ago
Patti Oliver Rodriguez's Avatar
Patti Oliver Rodriguez
Love love love!!!
Posted 2 years 9 months ago
Don De Lude's Avatar
Don De Lude
Entrata good...even better when combined with Flow Utility Management's program!
Posted 2 years 9 months ago
Caroline Thompson's Avatar
Caroline Thompson
I have been on Entrata for 2 years. We transitioned from onesite. I never want to work for a company that uses onesite again. Entrata is much more user and resident friendly with lots of different settings to customize.
Posted 10 months 2 weeks ago
Marcel Thomas's Avatar
Marcel Thomas
Entrata is a 2021 fully loaded Mercedes, one site is a 1995 Honda Accord. The best part of Entrata is it plays well with others in regards to integrations and the overall user rxoeeeince for both residents as well as the site teams is just very well thought out
Posted 10 months 2 weeks ago
James Austin Shannon's Avatar
James Austin Shannon
I used to be annoyed and disliked entrata.
But then I switched companies and we use yardi… I would switch back to entrata in a heartbeat. It has everything, is more user friendly, and efficient. So make the switch!
Posted 10 months 2 weeks ago
Bill Castle's Avatar
Bill Castle
Entrata will have a better newer interface - onesite will be the system that can handle everything, but not as pretty.
Posted 10 months 2 weeks ago
John Beale's Avatar
John Beale
Entrata is the “not ready for prime time” player. Still a lot under development. But easy to use. One site has it all, but the interface is older and doesn’t present as nicely. If your looking for business intelligence, yield maximization, investor management, and many other higher level uses, one site is the choice. If your doing basic management, ie fill the units, collect the rents, keep it maintained, entrata is fine.
Posted 10 months 2 weeks ago
Brandon Payton's Avatar
Brandon Payton
Entrata is all in the settings. If the setup team doesn't get it, it's a nightmare. If they do, then there is nothing comparable. I will never again work for a company that uses Yardi. Now that's the absolute worst on the market. Not the "industry leader" they'd have you believe. Just because a lot of companies use it doesn't make it good. What takes 25 steps in Yardi can be done in 2-3 steps in Entrata.
Posted 10 months 2 weeks ago
Karen Kossow's Avatar
Karen Kossow
I work in Marketing at the corporate level and have worked with both the Entrata platform (currently) and the Yardi/RENTCafe platform. For my part of the business (what I can speak to), I much prefer Yardi. Their marketing related capabilities are greater and the back end is more intuitive. I have also found support to be slow and lacking with Entrata.
Posted 10 months 2 weeks ago