TOPIC: Almost every office I call these days has an automated system answering the phone WTH????

Almost every office I call these days has an automated system answering the phone WTH???? 1 year 7 months ago #35934

I was in property management for 25 yrs before moving to the vendor side, one of the most important things we always taught our leasing agents was importance of answering the phone before the third ring , being polite and asking all the right questions, almost every office I call these days has an automated system answering the phone WTH???? It is so aggravating I wonder how they even lease apartments? If I was a looking for an apartment I would hang up and call until a live person answers ?? When did this become a thing ????
The following user(s) said Thank You: Craig Edwards

Almost every office I call these days has an automated system answering the phone WTH???? 1 year 7 months ago #35935

Times change.
  • Darcy Shannon Diedrich
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Almost every office I call these days has an automated system answering the phone WTH???? 1 year 7 months ago #35936

I agree. Everything so impersonal these days. I would answer by third ring. ????
  • Pam Voertman
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Almost every office I call these days has an automated system answering the phone WTH???? 1 year 7 months ago #35937

I agree - times have definitely changed ! It was always about customer service !
Some companies are switching over to lease and renew all on line - kinda sad actually....when I questioned this I was referred to as “ Old School”
  • Rhonda Hayden
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Almost every office I call these days has an automated system answering the phone WTH???? 1 year 7 months ago #35938

Donna, so refreshing to read this, because I was a vendor for 10 years and thought the same thing!! I can back in to the property management side and things are very different!
  • Michelle Martinez
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Almost every office I call these days has an automated system answering the phone WTH???? 1 year 7 months ago #35939

It’s a thing.
  • Paula Rote-Tigani
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Almost every office I call these days has an automated system answering the phone WTH???? 1 year 7 months ago #35940

Agreed its a big thing. I did the same as you 25 plus years and went to vendors side.
  • Mel Survivor
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Almost every office I call these days has an automated system answering the phone WTH???? 1 year 7 months ago #35941

We have to realize how much more we’re throwing at leasing agents today:
Reputation management, package concierge, customer service, party coordinator, supplier gate keeper, etc.
We want leasing agents to sell but they wear so many more hats.
  • Jessica Romero
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Almost every office I call these days has an automated system answering the phone WTH???? 1 year 7 months ago #35942

We are a great solution for Party Coordinator Fitcasa Inc.
  • Chris Lermann
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Almost every office I call these days has an automated system answering the phone WTH???? 1 year 7 months ago #35943

oh man I can offer solutions, depending on your budget.
Valet concierge can greet and screen visitors, facilitate delivery of amenity services for residents (????walking, apt cleaning, dry cleaning), coordinate with suppliers, etc.
Torch Fitness can provide an amazing fitness event daily/weekly/monthly
Laura Hulsey can help with rep management.
Apartment Life can plan res events.
  • Jessica Romero
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