The multitudes of software programs has taken away from the customer service. It is the reason we don’t have time or energy for the very reason we are here- the residents! Take Craigslist, Yardi, RentCafe, MaxLeases, LRO Rainmaker, hundreds of emails, logins, passwords, all out of the equation of your day. Add back in a couple of simple programs to keep track and on budget. What do you have???? TIME. Time to think, pay attention to residents, prospects, vendors, and really LISTEN. I understand the software creates better records and better NOI, but it’s totally overboard!! Managers are chained to their desks and repairs are neglected.