TOPIC: SERIOUS question. Why do people HATE market survey calls SO much.

SERIOUS question. Why do people HATE market survey calls SO much. 10 months 1 week ago #43145

We are all in the same industry, we all have to do them. Some more often than others, but seriously.
For the people who are rude to other people when asking 4-6 basic property questions, why are you so mad? I want real honest answers.
Thanks in advance! (As I wait on hold for 20+ minutes for a leasing agent to gather this information for me.) In which I say THANK YOU every time she picks up and "take your time".
UPDATE: Trying to set up a new Survey for a Transition / New Owner. Not local.

SERIOUS question. Why do people HATE market survey calls SO much. 10 months 1 week ago #43146

Seems kinda silly but what we started doing just to make things a litter easier is faxing them over a few days before. That way they can fill it out on their time and if they’re super busy at work they don’t have to stop what they’re doing.
  • Anonymous
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SERIOUS question. Why do people HATE market survey calls SO much. 10 months 1 week ago #43147

I agree, let's make each other's time easier. My local property does a group e-blast. It's awesome, but trying to set up a new Market Set for a new build/takeover for an owner, a phone call is a must.

SERIOUS question. Why do people HATE market survey calls SO much. 10 months 1 week ago #43148

Oh yeah I can totally understand that. I’m very blunt so at that point I’d ask them is there anything we can do to make this easier? What would you prefer? Maybe email? Is there a certain time I can call when I do my surveys?
In the end sometimes people are just assholes ???? you can only do so much
  • Anonymous
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SERIOUS question. Why do people HATE market survey calls SO much. 10 months 1 week ago #43149

My last property I got the email of all the comps and emailed it over on 2nd and 4th Monday of each month. That way it was on my terms and I didn’t have the phone calls. They would all respond with stats.
  • Tyler Mazdra
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SERIOUS question. Why do people HATE market survey calls SO much. 10 months 1 week ago #43150

It's a dinosaur practice! 1, because there are MUCH better ways to get the data that would be more accurate and 2, because why would any business share there data directly with a competitor? If my competitor is asking me for my rent so they can set their rates then my answer is going to be higher so they raise their rents and I win!!!! That simple!
  • Anthony T Petrone
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SERIOUS question. Why do people HATE market survey calls SO much. 10 months 1 week ago #43151

I fully agree! I never understood the point of doing these. You can get all the information from our web site. I am busy enough doing what needs to be done in one day besides helping my competition.
  • Pam Voertman
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SERIOUS question. Why do people HATE market survey calls SO much. 10 months 1 week ago #43152

I never mind when it’s another property calling for info. However on some days we have marketing and research companies that call and sometimes we get quite a few in a day. It just becomes too much with them because they are usually more extensive that just occupancy and pricing
  • Sara Young
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SERIOUS question. Why do people HATE market survey calls SO much. 10 months 1 week ago #43153

I have never had a problem with it but our owners don’t want us giving out info. I tell people to call me back as if they are looking for an apartment and I can help them. But in the past I always did them.
  • Lori Doles-Manges
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SERIOUS question. Why do people HATE market survey calls SO much. 10 months 1 week ago #43154

The only ones I can't stand are the ones from marketing and research folks like Real Page for instance. We use all Real Page products, so how do you not have access to our pricing? It's also on our website, and yet you are asking me to go through all 30 of our floor plans? Such a time suck.
  • Laura Harrett
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