- Home
- Discuss!
- Multifamily Insiders Discussions
- The Front Lines
- Do you all offer a discount when your residents set up auto-pay?
Topic: Do you all offer a discount when your residents set up auto-pay?
Topic Author
Hi Mutli-Family Friends! A couple of questions on how your company handles auto-pay:
1. Do you offer a discount - if the answer is yes, how much of a discount do your residents receive and is there a specific date to pay by?
2. Are all residents required to pay electronically? Any rules around this?
Thank you!
1. Do you offer a discount - if the answer is yes, how much of a discount do your residents receive and is there a specific date to pay by?
2. Are all residents required to pay electronically? Any rules around this?
Thank you!
Posted 2 years 6 months ago
Make a big deal out of the switch. Make it a positive thing. “Going Green” “Easier to pay than ever”….do not make exceptions. Make it a requirement. Nothing better than automatic payments.
We made it an actual event. Come into the office and we will help you get set up. Offer snacks and stuff. Make it fun and for THEIR benefit. But again, it’s not optional
We made it an actual event. Come into the office and we will help you get set up. Offer snacks and stuff. Make it fun and for THEIR benefit. But again, it’s not optional
Posted 2 years 6 months ago
I made it mandatory since COVID. Less office visits. Obviously there are some cases like nsfs I need a cashiers check and move in money but rent and fees are all paid online. And we charge .95 cents for ach, 4.95 fir debit and then crazy amounts for credit cards but it all goes to the website provider.
Posted 2 years 6 months ago
It’s part of our leasing process when you live with us. They understand it’s to their benefit- no lost checks- mail service is super slow these days and office may or may not be open with Covid. Spin it positive and you will get there! It’s just simply part of doing business these days.
Posted 2 years 6 months ago