Topic: Has anyone had issues with Zillow when your properties are 100% occupied or pre-leased?

Taylor Griesen's Avatar Topic Author
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Has anyone had issues with Zillow when your properties are 100% occupied or pre-leased?
They decline/partially publish the listing or take a screenshot of your last availability and keep it on the listing until the feed shows another unit available.

We keep getting calls about inaccurate availability.

Would love to discuss with someone if you are experiencing the same issue.

Thanks!
Posted 10 months 1 week ago
Laura Renaldo
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Laura Renaldo
Following because I feel like I’ve made a deal with the devil everytime I pay through Zillow rental manager.

I always have to double and triple check. What are you paying for exactly?
Posted 10 months 1 week ago
Kriste Campagna-Buck's Avatar
Kriste Campagna-Buck
Same. We were told that one add is always active. Same with  Apartments.com.  people get mad at us when they call and we dont have what the add says.
Posted 10 months 1 week ago
Brittany Rose Warwavesyn's Avatar
Brittany Rose Warwavesyn
Hi! Every situation is different but, you should be able to reach out to your partner at Zillow and talk about turning on the waitlist function. This should remedy having prospective renters reaching out with no availability. Hope this helps!
Posted 10 months 1 week ago
Taylor Griesen's Avatar Topic Author
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 I tried that but they said we had to have one unit coming through with availability in order to have the waitlist function on and we cannot add a dummy unit.
Posted 10 months 1 week ago
Brooke Nuber-Soldate's Avatar
Brooke Nuber-Soldate
When you're 100% leased you can use the waitlist function. It stops leads from coming through until you have availability again. It helps a lot.
Posted 10 months 1 week ago
Monica Fincham's Avatar
Monica Fincham
Yes! I get calls daily only for us to explain we have nothing and Zillow has an old listing up.
Posted 10 months 1 week ago
Monica Fincham's Avatar
Monica Fincham
Yes! I get calls daily only for us to explain we have nothing and Zillow has an old listing up.
Posted 10 months 1 week ago
Christine Allen's Avatar
Christine Allen
My home is listed as available on apartments . com as available and drive by to take a look. I asked the PM and he said that is just the way it is working, but they did not post.
At work people are calling like there is much availability and there is not on multiple sites. This makes the call volume crazy. I can't remove their ad here either smh
Posted 10 months 1 week ago
Nicole Marie Robertson's Avatar
Nicole Marie Robertson
This has been an ongoing issue for me and I was finally able to get a hold of my rep. After talking with him about my property situation we have it set up as "Wait List" so it shows currently unavailable for all of my units. Two down falls though are if you do have apartments become available and you want them listed you need to remember to take the "Wait List" off and the other (which is my case) you will constantly get reminders that your property is on wait list asking if you want to remove it. My RM and owner have gotten the reminder emails as well. So remembering really isn't that bit of a deal.
Posted 10 months 1 week ago
Brooke Nuber-Soldate's Avatar
Brooke Nuber-Soldate
Fun update yall - Zillow is currently discussing the situation of fully occupied communities with pay per lease contracts struggling with calls and leads they can't fulfill. Dont know a solution yet but they have recognized there is an issue that needs to be addressed and are working toward a solution.
Posted 10 months 1 week ago
Stacey Farrell-Fernandez's Avatar
Stacey Farrell-Fernandez
I added in the notes that “availability changes rapidly and the best way to get up to date information is to call the office.”
Posted 10 months 1 week ago
Julia Kim's Avatar
Julia Kim
This happened to me too with Zillow! We had an apartment show as available when we were 100% leased with no apartments coming up. I thought it was so weird… I am not a fan of Zillow that’s for sure.
Posted 10 months 1 week ago