TOPIC: I have started having issues with residents canceling their NTV

I have started having issues with residents canceling their NTV 2 weeks 15 hours ago #51764

We don’t allow people to cancel. Once they put in notice if it is preleased they have to move.
  • Tiffany Klemm
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I have started having issues with residents canceling their NTV 2 weeks 15 hours ago #51765

Sounds easy enough and we did the same for sooo long but legit just had a resident refuse to vacate. Had nothing else available to put the new resident on and now have to go through a long eviction process on the current tenant since eviction courts are backed up. Not much you can do if they won’t physically leave….
  • Alecia Stein Fuller
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I have started having issues with residents canceling their NTV 2 weeks 15 hours ago #51766

I have put it into my renewal notices that we have a waitlist and the market is tight so they should not give notice until they line up another place.
  • Yvon Ignasiak
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I have started having issues with residents canceling their NTV 2 weeks 15 hours ago #51767

So we discuss with our residents and with our ntvs we send them an email after stating that the moment you go on notice your apartment may be pre-leased online and we may not be able to extend your lease should you change your mind.

In our applications it also states that a resident may change their mind. Idk the exact wording but it’s in there.

When a resident calls us and changes their mind we do tell them I’m so sorry but your apartment has been preleased and we can’t extend. Some usually say oh ok.

For those that fight back, that’s when if they don’t want to move we’d have to go through and eviction process which would delay the new move in. At this point we then reach out to the applicant and after them another unit or offer them to cancel their lease, no penalty and they can get their holding deposit back or security deposit. App fees are not refunded.

I’ve so far only had this happen twice. Luckily the applicants were with family and waited the additional 2 weeks it took for them to move out.

I just make sure to discuss these scenarios during tour if they are interested in a particular floor plan available for pre lease. It makes it easier when you call and say “Hey remember I told you this may happen? Well it’s happening.” They are usually prepared and understanding.
  • Anonymous
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I have started having issues with residents canceling their NTV 2 weeks 15 hours ago #51768

We don't allow cancelation and charge holdover rent. They don't stay after hearing holdover rates.
  • Autumn Elizabeth
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I have started having issues with residents canceling their NTV 2 weeks 15 hours ago #51769

We have them pay deposit and sign lease when they get approved. Clause in our lease for hold over fees. They are charged huge 3x rent fees plus cost of new tenants expenses.
  • Linda Wright Thorn
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I have started having issues with residents canceling their NTV 2 weeks 15 hours ago #51770

Some of our properties experienced this (although minimally) during the Moratorium. They started holding units and wouldn't advertise them until they had keys in hand but that can kill your vacancy pretty quickly.
  • Amanda Lynn Gunn
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I have started having issues with residents canceling their NTV 2 weeks 15 hours ago #51771

I dont have them sign the documents until the actual day and time they are moving in
  • Donna LaBelle
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I have started having issues with residents canceling their NTV 2 weeks 15 hours ago #51772

When a resident gives notice, I call and email them to remind them that we will actively pursue finding a new resident to lease their apartment. I also remind them that once their apartment is leased, they will have to be out by their move date with no exceptions. They are reminded that once a lease is signed by the new resident, we are legally bound to the new lease holder and we will pursue eviction against them if they holdover and prevent the new resident from taking possession. Once the policy is made clear, our residents understand and they either cancel their notice to vacate and renew - or - they move out by their move date. Residents appreciate the direct approach and I have never had a resident holdover and prevent a new resident from moving in on schedule. I also send a courtesy email when their apartment is preleased to remind them that they will not be permitted to extend their move date.
  • Robert Hoop
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I have started having issues with residents canceling their NTV 2 weeks 14 hours ago #51773

I also cover myself by stating in the new lease that occupancy cannot begin until the current tenant vacates the unit. It doesn't solve all the issues that can arise, but it prevents the new tenant from having standing. Could result in losing the new tenant if the old tenant stays more than a couple of days
  • Mike Czajkowski
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