TOPIC: How do you handle lease violations and the grievance and appeal process?

How do you handle lease violations and the grievance and appeal process? 1 week 6 days ago #51798

How do you handle lease violations and the grievance and appeal process?
So, a resident receives their 2nd and final warning for being verbally abusive towards towards other residents. Said resident then files a Grievance and Appeals Hearing Request for the 2nd violation notice but they file it 3 days after receiving the notice, emailing me, and admitting they told another resident to "shut the f____ up."
Another 2 days go by and they decide to file a G & A Request for the 1st violation that they received in March. They met with me in March about the first one and admitted to being verbally abusive and then decided requesting a hearing for the 1st notice would be silly.
So, I denied the G & A request for the March violation, but can I deny the request for the recent incident due to the fact that they have already proven themselves guilty? (This is totally not covered in G & A Policy!)
  • Chris Peterson
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How do you handle lease violations and the grievance and appeal process? 1 week 6 days ago #51799

i'm going to bet this is a hud subsidized property for seniors and persons with disability. there is no harm in holding the G & A hearing for the 2nd violation and listening/participating as normal. denying the G&A hearing could possibly give them fuel for legal aid to grab on to. I have managed HUD senior/disabled buildings in the past and for someone that was having a hard time staying within the terms of the lease and attachments to the lease ( rules) when we were at strike 2 we would try and connect them with a social worker or case worker that could help them "form a plan for how to stay/live within the terms of their lease" - and their plan would be in writing and they would agree to their plan. then when they violated for the 3rd time there really wasn't much for them to dispute since they violated/disregarded their own plan. Plan doesn't have to be extensive, just a few things that pertain to whateve they struggle with - for example if it's getting along with others, or getting along with a certain other residents plan could be " when shirley comes into the coffee room, I will leave the room" or " when my dog has to go outside, i will use stroller to take them all the way outside" ( for dog that pees in the hallway) - you can message me for more if you'd like.
  • Megan Goodmundson
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How do you handle lease violations and the grievance and appeal process? 1 week 6 days ago #51800

Thank you Megan! You hit the nail on the head, HUD S/D property that I only recently took over. We're in such a small housing authority, and in such a small area, we actually pay folks from other parts of the state to filling in as our hearing officers so I'm doing my best to be respectful of their time and our expense. We did decide denying a hearing was a horrible idea. I do love the idea of forming plans, we decided we would give suggestions but have the resident actually make the plan and submit it to us. Thanks so much for the great idea!
  • Chris Peterson
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How do you handle lease violations and the grievance and appeal process? 1 week 6 days ago #51801

Agree with above. Have the meeting or the resident will twist it to be your fault for not having the meeting. Ask them what they can do to ensure it does not happen again. Put it all on them to resolve.
  • Connie Wakeman
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How do you handle lease violations and the grievance and appeal process? 1 week 6 days ago #51802

Short answer, no. And HUD might suggest you hear them out on the March. For March maybe respond that you would consider another meeting IF there is something new or something not previously disclosed relevant to the issue.
  • Anonymous
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How do you handle lease violations and the grievance and appeal process? 1 week 6 days ago #51803

When my tenants/resident get into fights or name calling I tell them it’s a civil matter call police. (I’d like to tell them to grow up but I can’t)
  • Patsy Tilghman
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