TOPIC: My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007.

My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. 1 month 6 days ago #52223

My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. He has been with the property for 18 years, almost from the beginning! Why is he leaving. He is kinda fed up with the industry. One call every other week, no recognition, tiny pay increases, turnover in staff, etc, etc! Perhaps it is time to rethink how we treat our Maintenance staff (all staff really) in our industry. Manager's at many companies at least once a year for fellowship, learning & recognition. What do we do for our service tech's? Manager's have access to networking at Apartment Association meetings and events. Do we invite and encourage our Service tech's to attend? Are our service Tech's included in the budget process? Why not? Are they included in Customer Service workshops and training? They see the residents more than the office staff! Our Service Tech's are plumbers, carpenters, electricians, pool experts, skilled in HVAC, problem solvers, customer servie reps, etc. We expect so much from them and seem to give so little. Do we actually VALUE our Service Teach & make sure they know they are valued? Oh yes, we have gotten better through the years, however, I think we have a long, long way to go. God Bless of Service Teachnician!! We couldn't run our properties without YOU!
  • Gerry Hunt
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My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. 1 month 6 days ago #52224

We have one day a year where office staff goes on property with maintenance to help clean up the property. But to me thats not enough. I tell my guys all the time how amazing they are but at the end of the day that doesn't mean anything when they're struggling to pay rent. I interviewed for a promotion and was asked what I think is needed to have a successful property and i asked for maintenance to get a *good* raise because without them we are nothing. So scared to lose these wonderful humans.
  • Autumn Elizabeth
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My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. 1 month 6 days ago #52225

Maintenance guys are typically the worst job in the industry... Think about it, their pay is not great - they are expected to know how to fix everything - electrical, HVAC, plumbing, carpentry - when they could pick ONE of those industries, specialize in just that industry - and probably triple their salary.
  • Bill Castle
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My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. 1 month 6 days ago #52226

I agree! We need to start understanding that without good Service Techs, our properties will start losing money! I live in an apartment because I don't have to call an electrician, plumber or HVAC company!
  • Gerry Hunt
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My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. 1 month 6 days ago #52227

People need money. Anything else is just fluff.
  • Brandon Payton
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My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. 1 month 6 days ago #52228

Money is important ~~ appreciation goes a long way also!
  • Gerry Hunt
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My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. 1 month 6 days ago #52229

Maybe. I can't pay my bills with appreciation though. We can always show better appreciation through better pay.
  • Brandon Payton
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My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. 1 month 6 days ago #52230

I agree!
  • Gerry Hunt
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My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. 1 month 6 days ago #52231

THANK YOU FOR SAYING THIS!
  • Tony Leon
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My heart is sad today. A terrific Service Tech is leaving the property (and the industry) where I have lived since 2007. 1 month 6 days ago #52232

 I would also say that on top of better pay, days off, some kind of on call break etc can also help.
  • Ana Flavia Pizzolio
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