Topic: Is it a property managers or administrators job to help out with maintenance related issues?

Is it a property managers or administrators job to help out with maintenance related issues? As in walking the property to inspect hazardous conditions? Like parkings are flooding or things like that. Like what sort of additional roles do they have besides what is outlined or what do you do that others wouldn’t consider conventional in helping the property?

Edit: I want to thank everyone for your responses and I feel better about my commitment to my job and community.

This is in my comments and I just wanted to make sure I did the right thing.

I apologize for not responding to everyone individually but my position may be changing. I love my property and do whatever it takes but I have had some members of my family questioning why or how I handled a situation. In my heart I knew it was my job to go out in the rain and make sure everything was okay. So, they have been questioning what one should do or how to handle situations and I said that if we were understaffed or had an emergency, I would do whatever it took. Prior to this, we have had fires and really, it is always my stance to care for others. Wether my position changes or not, I find that if something is becoming potentially dangerous we should check in on it. It just made me lose confidence in the decision I made. Thank you so much.

It’s everyone’s responsibility. On the front lines, the CD and MD should be inspecting daily. But anyone who comes on site should be observing. Sometimes you might see something someone else missed.

Everyone in the Apt industry has the same job. Owners, PM’s, Reg. Mangers, maintenance personal, porters and vendors.
That job is to help lease apartments.

It’s everyone’s responsibility that work for the community

The PM is ultimately responsible for protecting against and reducing liability. Nothing unconventional about what you described.

As a Property Manger my job responsibility is anything and everything that helps my property, my owners, my residents and my team. Walking the property, picking up trash, inspections, renting apartments, EVERYTHING is my responsibility.Period.

You hit the nail on the head! We do it all and then some!

Yes. If someone is injured in hazardous conditions, your property can be held liable. You should be minimizing risk. Besides, the best managers are willing to do anything they ask their staff to do.

Utimatley it all falls on the manager. Everything is her job.

I do anything that I’d expect my staff to do. Also I can’t stand just being in the office all the time

 I think you are right. It is important for the manager (and office staff) to get out and walk around the property and be a "face".

Yes, absolutely!! How can you make managerial decisions about things if you haven't seen or understand what's going on?? The manager should DEFINITELY be doing routine inspections WITH maintenance, at the least for an extra set of eyes, and 2 witnesses if some type of violation is found.

This question reminds me of a tenant that I used as an example for anybody that told me they couldn’t pull the weeds are from my maintenance that complained about having to pull weeds she was 80 years old she walked a little Chihuahua dogs and she stopped and pulled every weekday crossed your path and picked up every piece of trash that crossed your path she could do it anyone can do it it’s everybody’s responsibility to keep the park looking good good

Yes, this job requires many different hats.. .and with a smile.

Totally! We expect the managers to do it as well as maintenance. One will catch something that the other one might miss. We are senior housing and more than once we have had tenants fall and management doing thier walkthrough heard them calling for help.

Great Property Managers treat the site the same as if you are the owner….

Property Manager is responsible for everything....period. Whoever signs up to be a property manager needs to accept and understand that. You can delegate appropriately but at the end of the day, the buck stops with the manager. In terms of liability, the manager should be 100% responsible for ensuring all protocols are being followed to prevent any liabilities whatsoever and always put your eyes on things. They should know their property and residents like they'd know their own house and who was staying in it.

Trust but verify.....

It’s the job and responsibility of every property team member to step up when help is needed. The “its not my job” mentality is possibly the worst attitude of an employee no matter what profession.

All staff members should look for and report any risk areas and everyone is responsible for clean and no trash! It's a team - Manager is ultimately responsible. I am senior staff and still pick up trash (even on other properties sometimes...it's in our blood!)

I was willing to do ANYTHING I asked my team to do.

I think it’s important to have knowledge/experience in each role. I would go to the shop with my maintenance technician and have him teach me about the tools and parts and I’d watch him on a few work orders so I’d be able to communicate with them better and help out if they weren’t on property. I’d also pitch in with leasing and filing/organizing paperwork to ensure they were in order and compliant. It definitely helps the property run more efficiently. Working as a team gives us the opportunity to understand and appreciate each others roles

If you were put in charge of a property, own it. Yes, you should take responsibility for everything under your leadership.

I am a vendor, but if I observe something dangerous or strange, I will bring it to the manager’s attention.

Absolutely!!! You work as a team always!! Trust me things go smoother that way.