Topic: Sadly, the leasing agent at one of our properties discovered a resident that had passed. I’m looking for ideas that we can do for her.

Kelle Senye's Avatar Topic Author
  • Karma:
  • Posts: 9
Sadly, the leasing agent at one of our properties discovered a resident that had passed. I’m looking for ideas that we can do for her. Those of you that have been there, know that it’s the worst.
Posted 7 months 1 week ago
Kathee Collwell's Avatar
Kathee Collwell
Ohhh I’m so sorry. Prayers for your agent and the family of your resident.
Posted 7 months 1 week ago
Babbie Miley Jaco's Avatar
Babbie Miley Jaco
Maybe a day off to relax and a gift certificate to get her nails done?
Posted 7 months 1 week ago
Chexbres Hanley's Avatar
Chexbres Hanley
Give her the resources to talk to someone
Posted 7 months 1 week ago
Sarah Trefz Watson
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Sarah Trefz Watson
I second this, especially if she hasn't seen a deceased person before and ESPECIALLY if it was a violent/bloody scene.
Posted 7 months 1 week ago
Chexbres Hanley's Avatar
Chexbres Hanley
Yep!! My first suicide i was immediately asking to talk to someone!
Posted 7 months 1 week ago
Marie Yvette Ooten's Avatar
Marie Yvette Ooten
The best thing you can give her is time! Time to talk to a professional and time to come to terms with what she saw!
Posted 7 months 1 week ago
Peggy Lannery Crowley's Avatar
Peggy Lannery Crowley
I’m so sorry. Sadly, I feel immune now to this. I’ve been explaining to my team who is younger, the proper protocol now. I’d give her a day off, nails and if she needs to talk, listen.
Posted 7 months 1 week ago
Jess L Fischer's Avatar
Jess L Fischer
Time off, someone to talk to, bath bombs and scentsy because the smell seems to linger. Even little things like having someone else walk that route or show in that building for a short time. Most important just come together as a team and listen
Posted 7 months 1 week ago
Tina Asher's Avatar
Tina Asher
Listen and help her with resources. Maybe give her a fun resident event project she can do.
Posted 7 months 1 week ago
Judy Green
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Judy Green
It is the worst! I would allow her some time to process what has happened. I will be praying for her.
Posted 7 months 1 week ago
Jamie Pike's Avatar
Jamie Pike
I hope your company offers therapy! That can be very traumatizing for a team member! So sorry to hear this!
Posted 7 months 1 week ago
Megan Goodmundson's Avatar
Megan Goodmundson
Have her play tetris, the video game. Google the topic of tetris and trauma therapy! It’s fascinating!
Posted 7 months 1 week ago
Shanna Lynn's Avatar
Shanna Lynn
Oh no, I’m so sorry! I remember my first and it was horrible and an image I’ll never forget, give her the time she needs to process it especially right here at the holidays.
Posted 7 months 1 week ago
Lilah Poltz's Avatar
Lilah Poltz
Former social worker here, find her a good trauma therapist!
Posted 7 months 1 week ago
Kelle Senye's Avatar Topic Author
  • Karma:
  • Posts: 9
Thanks, all. We use a 3rd party Mgmt company, which is her actual employer. But I will make sure she is given the time and resources as so many of you kindly suggested.
Posted 7 months 1 week ago
Karen Mallinger's Avatar
Karen Mallinger
Does the company have an EAP? People process events differently. She may say she's fine, and even seem fine, but a person to call if it sneaks up on her would be good. For me, I've found a good cry and a glass of wine helps.
Posted 7 months 1 week ago
Erica Belieu's Avatar
Erica Belieu
Let her know she can talk to you, but don't push her. My first was rough, and I tried not to think about it, the more ppl pushed me to talk the worse it was. Give her a day off, and I second the scentsy idea.
Posted 7 months 1 week ago
Donna Schatz Pinney's Avatar
Donna Schatz Pinney
That's my biggest fear, is to find someone. Thankfully our company policy is to not do wellness checks ourselves. If there is a legit concern the police are called to do that
Posted 7 months 1 week ago
Kelle Senye's Avatar Topic Author
  • Karma:
  • Posts: 9
The police were called. They refused to go in without the agent.
Posted 7 months 1 week ago
Donna Schatz Pinney's Avatar
Donna Schatz Pinney
Oh wow. Our PD allow us to stand outside the door while they go in
Posted 7 months 1 week ago
Victoria Coley's Avatar
Victoria Coley
I work in senior housing and unfortunately this occurs often and can be very traumatizing the first time. Most hospices/hospitals have grief counselors available for these situations. She will definitely need more than nails, bath bombs and a day off. Perhaps she can utilize her sick leave for a few days to adjust to what she found, but it will stick with her for a while. Maybe not send her into units alone or better yet, when tenants are not seen or heard from over several days, I would call the non-emergency police/fire department number to conduct a health & safety check, so they find the tenant not your staff.
Posted 7 months 4 days ago