Topic: Sadly, the leasing agent at one of our properties discovered a resident that had passed. I’m looking for ideas that we can do for her.

Sadly, the leasing agent at one of our properties discovered a resident that had passed. I’m looking for ideas that we can do for her. Those of you that have been there, know that it’s the worst.

Ohhh I’m so sorry. Prayers for your agent and the family of your resident.

Maybe a day off to relax and a gift certificate to get her nails done?

Give her the resources to talk to someone

I second this, especially if she hasn't seen a deceased person before and ESPECIALLY if it was a violent/bloody scene.

Yep!! My first suicide i was immediately asking to talk to someone!

The best thing you can give her is time! Time to talk to a professional and time to come to terms with what she saw!

I’m so sorry. Sadly, I feel immune now to this. I’ve been explaining to my team who is younger, the proper protocol now. I’d give her a day off, nails and if she needs to talk, listen.

Time off, someone to talk to, bath bombs and scentsy because the smell seems to linger. Even little things like having someone else walk that route or show in that building for a short time. Most important just come together as a team and listen

Listen and help her with resources. Maybe give her a fun resident event project she can do.

It is the worst! I would allow her some time to process what has happened. I will be praying for her.

I hope your company offers therapy! That can be very traumatizing for a team member! So sorry to hear this!

Have her play tetris, the video game. Google the topic of tetris and trauma therapy! It’s fascinating!

Oh no, I’m so sorry! I remember my first and it was horrible and an image I’ll never forget, give her the time she needs to process it especially right here at the holidays.

Former social worker here, find her a good trauma therapist!

Thanks, all. We use a 3rd party Mgmt company, which is her actual employer. But I will make sure she is given the time and resources as so many of you kindly suggested.

Does the company have an EAP? People process events differently. She may say she's fine, and even seem fine, but a person to call if it sneaks up on her would be good. For me, I've found a good cry and a glass of wine helps.

Let her know she can talk to you, but don't push her. My first was rough, and I tried not to think about it, the more ppl pushed me to talk the worse it was. Give her a day off, and I second the scentsy idea.

That's my biggest fear, is to find someone. Thankfully our company policy is to not do wellness checks ourselves. If there is a legit concern the police are called to do that

The police were called. They refused to go in without the agent.

Oh wow. Our PD allow us to stand outside the door while they go in

I work in senior housing and unfortunately this occurs often and can be very traumatizing the first time. Most hospices/hospitals have grief counselors available for these situations. She will definitely need more than nails, bath bombs and a day off. Perhaps she can utilize her sick leave for a few days to adjust to what she found, but it will stick with her for a while. Maybe not send her into units alone or better yet, when tenants are not seen or heard from over several days, I would call the non-emergency police/fire department number to conduct a health & safety check, so they find the tenant not your staff.