Just a reminder to those who need it today... don't buy into your resident's drama until you have all the facts.
Yesterday I had a resident come to the office frantic that somebody hit their car in the parking lot, stole their gas, and moved a bunch of stuff around in their car. Terrible, right?
We went to the camera and at around 5:00am saw their teenage son pull in, check the damage on the car, and then head inside thinking that his parents would be none the wiser.
So whatever they throw your way, stay calm, research the facts, then react if necessary. Remember, you never see a fireman run into a burning building. Be the fireman.