Topic: One of my sites has a maintenance tech who is primarily Spanish speaking, but the site manager doesn’t speak Spanish

Jennifer Grzegorzewski's Avatar Topic Author
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Question - one of my sites has a maintenance tech who is primarily Spanish speaking. I’m working on creating a better relationship between on site manager (not Spanish speaking whatsoever) and him to get this efficiently tackled on this property!

Any advice on how you translate work orders and communicate tasks to complete? Maybe a quick sheet guide of general property related items for a PM to communicate and translate work orders? Any fancy websites you use to completely translate work orders?

Thanks for any help!
Posted 1 month 1 week ago
eric rivera's Avatar
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Copy and paste on google translate and also use Google Translate phone app.I've been in the same situation and in my case he understood far more than others gave him credit for so long as theres a willingness to understand each other.
Posted 1 month 1 week ago
Jennifer Grzegorzewski's Avatar
Jennifer Grzegorzewski
Eric Rivera that’s what has been happening so far, but doesn’t seem to be sufficient. I think this is more leadership as well
Posted 1 month 1 week ago
eric rivera's Avatar
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Jennifer Grzegorzewski thats where the willingness comes in, if leadership sees it as a hinderance rather than a tool to learn, grow and move forward then nothing you do will matter!! I inherited my guy from a similar situation, he was supposedly "underperforming" and when I found out they were trying to weed him out I asked for him to be transferred to me, cause I've seen his work. The man turned out to be a God send and the hardest most loyal maint tech I ever had. Heck, he even asked me to write a letter on his behalf when he applied for citizenship. I was honored to do so!!
Posted 1 month 1 week ago
Jennifer Grzegorzewski's Avatar
Jennifer Grzegorzewski
Eric Rivera I love this and thank you for your feedback! This is exactly my thought process
Posted 1 month 1 week ago
eric rivera's Avatar
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Jennifer Grzegorzewski my pleasure! Best of luck!
Posted 1 month 1 week ago
Dave Scruggs's Avatar
Dave Scruggs
Start with English classes, then maybe find a resident to help translate and do a walk around describing the various tasks.
Posted 1 month 1 week ago
Dave Scruggs's Avatar
Dave Scruggs
I have a friend I call when I have communication issues in Spanish and Russian.
Posted 1 month 1 week ago
Mike Powers's Avatar
Mike Powers
Partnerships require mutual effort.
Posted 1 month 1 week ago
Jerry Davis's Avatar
Jerry Davis
I used Google translate and the voice translate app on my phone if I was in the field
Posted 1 month 1 week ago
Christina Smith's Avatar
Christina Smith
What property management software do you use?
Posted 1 month 1 week ago
Jennifer Grzegorzewski's Avatar
Jennifer Grzegorzewski
Christina Smith the most awful one on the market lol propertyware but please offer suggestions on one that could assist!
Posted 1 month 1 week ago
Christina Smith's Avatar
Christina Smith
Jennifer Grzegorzewski lol- AppFolio offers both Spanish and English. Same for your residents. It’s great
Posted 1 month 1 week ago
Amber Bell's Avatar
Amber Bell
Most of my maintenance staff & residents is Spanish speaking at one property. My office staff translate or I have Google translate. I understand more than I can speak.
Posted 1 month 1 week ago
Larry Berry's Avatar
Larry Berry
PM me and I'll send you a cross reference file you can print out for him and the office
Posted 1 month 1 week ago
Courtney Donowho's Avatar
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This software for property management companies has built-in translation capabilities and enables maintenance techs to assist with minor work orders remotely (from a desk or phone you already own). It can help with hundreds of languages and will translate real-time between anyone, including techs and tenants or supervisors. Starts at $20 / month.
Shoot me an email and I will give you a free trial if you like: This email address is being protected from spambots. You need JavaScript enabled to view it.
www.fixzy.co.uk
Posted 1 month 1 week ago