As a resident and manager, It’s one of the worst services that exists. They rarely deliver in their designated time slots and they cause a lot of issues for residents. Example: if a $1500 tv gets delivered to fetch from ups, and fetch doesn’t ever deliver to the door. There is 0 help received for the residents, they can’t file a loss claim because fetch has a non existent customer service and ups won’t take the blame for it because fetch signs off on the packages. It is an absolute nightmare. Look at their google and yelp, it says it all.No package system is perfect but any package lockers such as Luxor, parcel pending, or Amazon boxes are at least 10 times better than fetch.