Topic: Anyone with around. 250 units, can you please let me know how many maintenance technicians you have?

Lawrence Gelder's Avatar Topic Author
Lawrence Gelder
Anyone with around. 250 units, can you please let me know how many maintenance technicians you have? We keep running into work orders piling up, but I’m trying to gauge how many units is substantial for each team member. We have separate people who do unto turns so they focus on mostly work orders in less than 5 year old property. Any help would be appreciated.
Posted 5 days 1 hour ago
Amber Bell's Avatar Topic Author
Amber Bell
I have 280 units I have 2 techs and Maintenance Manager and 4 rehab guys (for extensive make readies)
Posted 5 days 1 hour ago
CJ Harbin's Avatar
  • Karma:
  • Posts: 9
I would run 3 maybe 4 techs but that’s just my opinion. Reason being , is in this industry techs get burnt out , the minimum is 1 per 100, I’d run no less than 3 on this property, let’s be honest there is always work for maintenance to do.
Posted 5 days 1 hour ago
Debbie Haskell's Avatar Topic Author
Debbie Haskell
100 units per maintenance tech is average. So 2 full time and 2 part time or porter
Posted 5 days 1 hour ago
Michael Crain's Avatar Topic Author
Michael Crain
One porter, one tech and a maintenance supervisor.
Posted 5 days 1 hour ago
Taryn Mumpower's Avatar Topic Author
Taryn Mumpower
I have 207 units. 1 supervisor, 1 tech and 1 porter. They do make readies and service requests. Only outsourcing cleans, full paints and carpet.
Posted 5 days 1 hour ago
Rochelle Kirk's Avatar
  • Karma:
  • Posts: 7
Two techs would be more than enough for a property that is 5 years old, especially since they don’t do turns. Newer properties that staff one tech per 125-150 units and a maintenance lead are usually good to go. We have 4 for a property built in the 80’s with 350 units and while they are constantly busy and there are times of a backlog, it’s typically pretty sufficient.
Posted 5 days 1 hour ago
Lindsay Battle's Avatar
  • Karma:
  • Posts: 1
I have 232 units built in 2000. We have 1 supervisor, 1 full time tech and 1 part time tech.
Posted 5 days 1 hour ago
Tom DeAngelis's Avatar
  • Karma:
  • Posts: 1
2 full, 1 part time
Posted 5 days 1 hour ago
Caroline O'Rourke's Avatar Topic Author
Caroline O'Rourke
I have 225 units - 1 supervisor, 2 techs, 1 porter (all full time) Built in 1940
Posted 5 days 1 hour ago
Christina Earnshaw's Avatar Topic Author
Christina Earnshaw
We have 249 units and 4 maintenance. Lead, assistant, tech and housekeeper
Posted 5 days 1 hour ago
Karen Woodson's Avatar Topic Author
Karen Woodson
I have 114 apartments and 3 commercial properties. One maintenance tech. We do everything but paint and clean.
Posted 5 days 1 hour ago
Jennifer Davis's Avatar
  • Karma:
  • Posts: 1
1 supervisor, 1 tech, 1 make ready, 2 porters.
Posted 5 days 1 hour ago
Carol Lynn Lewis's Avatar Topic Author
Carol Lynn Lewis
Usually 1 per 100 units, but I'll have 3 for 265 units.
Posted 5 days 54 minutes ago
Pam Voertman's Avatar Topic Author
Pam Voertman
We had 224 units. Two full time maintenance people. They did everything, including getting apartments ready for new residents except some of the cleaning and changing flooring. All work orders were completed in 24 hours or less.
Posted 5 days 48 minutes ago
Amanda Truax's Avatar
  • Karma: 8
  • Posts: 73
Look at the metrics. How many work orders are your team completing each week, and how much time on each work order? If they’re doing grounds as well, create work orders for those tasks so you can gauge active time on them. Or better yet, spend a day in the field with them….
Posted 5 days 46 minutes ago
Felisha Austin's Avatar Topic Author
Felisha Austin
1 per 100 units. I would have two in your scenario, This way they get a break from on calls and if there are multiple emergencies during the day it allows a for some breathing time. It’s a competitive market for maint. and you want to be sure they are not overwhelmed or they will leave.
Posted 5 days 39 minutes ago
Catherine Hutchins-Behringer's Avatar Topic Author
Catherine Hutchins-Behringer
Personally I feel the (1) per (100) units is antiquated. With the high demands we put on our maintenance staff to deliver, provide exceptional customer service, be on call, learn new software platforms, etc, we are burning them out. You need to better understand how many work orders you have and why? Is it a training issue and they are having to return to units because the repair wasn’t done correctly in the 1st place (applies to make readies also), what is your turnover % and how long does it take for the staff to make an apartment ready? Is your turnover % appropriate in your market and if not, why? Are they servicing their own pools, AC’s, etc. Do they work on items together or separately? It doesn’t take (2) maintenance techs to change a light bulb….Someone mentioned spending a day or two with them to understand the challenges they face - this is excellent advice. Once you really dig in, you will better be able to understand the need. Go back (6)m and put minutes to each task (with maintenance input and be gracious with the time) and you may just be surprised how much they do - you may also be surprised in how much time they waste. I tell my team to fight with facts, and hopefully your support team and ownership will hear them. Good luck!
Posted 5 days 38 minutes ago
Sarah Eckman's Avatar Topic Author
Sarah Eckman
I agree. We need to rethink how we staff maintenance. They need more support when they do so much! The metrics of 100 units per person doesn’t work post pandemic. Times have changed and the demands are much higher.
Posted 5 days 31 minutes ago
Jennifer Coco's Avatar
  • Karma:
  • Posts: 2
We have 283 units, high rise. 1 super, 1 tech and 1 porter. Outside contractor for cleaning common areas PT.
Posted 5 days 21 minutes ago
Sarah Eckman's Avatar Topic Author
Sarah Eckman
It matters what works best for your property. Not just what the traditional number of units per person “should be”. If you notice the work orders are piling up and it’s not an issue with your team then you likely need to hire another team member. Hard to get part time as no one wants that so will likely need to hire full time. Your staff will probably love some extra help! They may be feeling overwhelmed.
Posted 5 days 15 minutes ago
Jennifer Coco's Avatar
  • Karma:
  • Posts: 2
The rule was 1 tech per 100 units, but as time goes on the older properties are seeing 2 per 100, anything over 250, you have a supervisor ( does the harder work orders ) and 4 techs,
Posted 5 days 7 minutes ago
Sarah Eckman's Avatar Topic Author
Sarah Eckman
I’m the lead tech and work on a 228 property (5years old). There’s two of us and from my prospective we need to have three techs. There are months that the day doesn’t have enough hours to get the job done. At the end of the year I’m struggling to use my vacation time because for some reason I was not able to do it most of the year. If one tech doesn’t show up for work, you won’t advance as normal. We both got COVID at the same time and that’s when it gets complicated. We got on call two weeks at a time and it gets overwhelming. We always play catch-up. Have three techs.
Posted 5 days 2 minutes ago
Jerry Davis's Avatar Topic Author
Jerry Davis
 maintenance and 1 grounds. 1 maintx100 units
Posted 5 days 1 minute ago