Personally I feel the (1) per (100) units is antiquated. With the high demands we put on our maintenance staff to deliver, provide exceptional customer service, be on call, learn new software platforms, etc, we are burning them out. You need to better understand how many work orders you have and why? Is it a training issue and they are having to return to units because the repair wasn’t done correctly in the 1st place (applies to make readies also), what is your turnover % and how long does it take for the staff to make an apartment ready? Is your turnover % appropriate in your market and if not, why? Are they servicing their own pools, AC’s, etc. Do they work on items together or separately? It doesn’t take (2) maintenance techs to change a light bulb….Someone mentioned spending a day or two with them to understand the challenges they face - this is excellent advice. Once you really dig in, you will better be able to understand the need. Go back (6)m and put minutes to each task (with maintenance input and be gracious with the time) and you may just be surprised how much they do - you may also be surprised in how much time they waste. I tell my team to fight with facts, and hopefully your support team and ownership will hear them. Good luck!