Topic: I prefer to hire leasing folks with no experience. Agree or Disagree?

Moshe's Avatar Topic Author
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I prefer to hire leasing folks with no experience. There is a bigger talent pool of folks with no experience. I prefer to train anew than to re-train. They will stay with the company longer.
Agree or Disagree?
The following user(s) liked this message: Aloft Companies , Kendra Butterfield
Posted 2 months 6 days ago
Amy L. Harris's Avatar
Amy L. Harris
100% agree
Posted 2 months 6 days ago
Janie Nash Burnett's Avatar
Janie Nash Burnett
Totally agree!!
Posted 2 months 6 days ago
Tina Cavaco's Avatar
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Some of our best fome from hotel background…
Posted 2 months 6 days ago
Caroline Thompson's Avatar
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I hired my best leasing consultant from the hotel industry 2 years ago during the height of the covid pandemic. She was promoted to manager in January when I came off site and has killed it in that position as well.
Posted 2 months 6 days ago
Chris Finetto's Avatar
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Agree… Pretty much anyone can learn to fill out guest cards and do the base level admin work. But selling, attitude and spirit - that’s in their DNA.
Posted 2 months 6 days ago
Jeannie Fisher's Avatar
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Yes they dont have the bad work habits when they come and and dont think they know it all.
Posted 2 months 6 days ago
Greg Szymanski's Avatar
Greg Szymanski
Seems like you just want to pay them less since they don’t have experience.
Posted 2 months 6 days ago
Brandon 's Avatar
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This! What's the point of having experience in an industry that prefers to hire entry level so they can "train" them. Sounds like "train" actually equals "pay the least".
Posted 2 months 6 days ago
Moshe's Avatar Topic Author
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Not sure how you came to this conclusion that the goal is to just pay less. Are you familiar with the story Moneyball?
Posted 2 months 6 days ago
Greg Szymanski's Avatar
Greg Szymanski
I think the issue with your Leasing Agents with experience is why are they making a lateral move within the industry. Typically if they are a good leasing agent they will become an assistant or manager, etc.
I think hiring from other customer service roles is a good source for the applicant pool but if someone sucks at customer service they will when you hire them without experience too. I don't know if the experience is a really good deciding factor.
The income comment came from the fact that if you have less experience you will typically get a lower starting salary. Looking for people with no experience and excluding people with experience just sounded like you were trying to save money.
Stay Curious my friend.
Also, no I don't know the story Moneyball.
Posted 2 months 6 days ago
Kathi Marie's Avatar
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My back ground was senior living (an office manager). I love my job. Been here 7 years now.
Posted 2 months 6 days ago
Tiffany Klemm's Avatar
Tiffany Klemm
Some of my best hires were found because they provided me exceptional service as servers and retail workers. I always use to hand out my cards "If you are ever looking for new opportunities call me!"
Posted 2 months 6 days ago
Miles Scruggs's Avatar
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Never hired from within the industry.
Posted 2 months 6 days ago
Amy M Baker's Avatar
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Tend to agree! I hire for personality; I can teach PM but not a good attitude!
Posted 2 months 6 days ago
Donna Schatz Pinney's Avatar
Donna Schatz Pinney
Agree. Give be someone with a customer service background.
Posted 2 months 6 days ago
Kathy Chaney's Avatar
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Agree. But just the thought of training a newbie sends shivers down my back! Done it so many, many times. Not sure I could do it again.
Posted 2 months 6 days ago
Amanda Meyer's Avatar
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Agree
Posted 2 months 6 days ago
Krystle Hall's Avatar
Krystle Hall
Totally agree. I particularly love people from restaurant backgrounds because they are used to multitasking and being both slow and busy. Can't train personality, but can easily train the rest.
Posted 2 months 6 days ago
Diana Walker's Avatar
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Agree! Most hospitality industry people bring a high level of customer service. You can train them on everything else.
The following user(s) liked this message: Aloft Companies
Posted 2 months 6 days ago
Jennifer Gulledge's Avatar
Jennifer Gulledge
It is easier to train than to re-train.

I will take anyone who has a great attitude, work ethic and truly cares about people. There have been very few that I have not been able to train to lease that had these qualities.
Posted 1 month 4 weeks ago
Brenda Boyd's Avatar
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Prefer to hire based on the person, their desire to work for our company, experienced or not. We have hired both without experience, who became excellent employees and those with experience who are amazing at what they do.
The following user(s) liked this message: Linda Page
Posted 1 month 4 weeks ago
Anonymous's Avatar
Anonymous
I think there are pros either way depending on the situation you are in. If you are slammed and have little time for training than someone with experience can make a huge difference.
On the other hand, if you hire someone with no experience they don't have bad habits or other companies processes that you would need to train away. I realize training is very important but sometimes it's just the need to have someone to help that has some knowledge until you can get caught up to train more. Most of all It's the personality, attitude and work ethic that make all of the difference!!!
Posted 1 month 4 weeks ago
Alison Hansford's Avatar
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My company hired me with no experience and I discovered my dream job. I'm now a community manager at a small complex of 42 units and I'm never going to do anything else!
Posted 1 month 4 weeks ago
Terea Maldonado's Avatar
Terea Maldonado
I love hiring team members with no leasing experience because it is an opportunity for me to not only teach, but mentor someone that has hunger to learn all things multi-family. These candidates have a fresh set of eyes that I may also learn from.
Posted 1 month 4 weeks ago
Linda Smith's Avatar
Linda Smith
I have come from _ no judgement. I can teach someone the business _ lack of professionalism, customer service mindset, or a team player is hard . I have also experienced the prejudice conception that because of my age I am set in my ways, lack willingness to learn, fun and the gift my experience and proven track record brought on board... I worked hard , trained others to have great work ethics and techniques to be invisible .
Posted 1 month 4 weeks ago
Kendra Butterfield's Avatar
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100% agree! I hired one of the baristas from a Starbucks I regularly visit as a Property Manager, which was one of the best hires I have ever had.
Posted 1 month 3 weeks ago