Topic: Re: I prefer to hire leasing folks with no experience.  Agree or Disagree?

Sarah Frese's Avatar Topic Author
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Posted 2 months 2 days ago
Last edit: by Amanda Hill.
Chris Finetto's Avatar
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Answer the telephone!
The following user(s) liked this message: Donje Putnam
Posted 2 months 2 days ago
Lindsay Battle's Avatar
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Chris Finetto we get told this all the time by prospects. “You are the only ones that actually answer the phone or respond back to me.”
Posted 2 months 2 days ago
Cheryle Ann Crider's Avatar
Cheryle Ann Crider
Chris Finetto great answer! It's the truth
Posted 2 months 2 days ago
Shelli Murphy Fontenot's Avatar
Shelli Murphy Fontenot
Chris Finetto amen
Posted 2 months 2 days ago
Shauna Robinson's Avatar
Shauna Robinson
Chris Finetto I get this so often I just laugh and say see it’s a sign
Posted 2 months 2 days ago
Katie Singleton's Avatar
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Personalized video throughout the renter journey
Posted 2 months 2 days ago
eric rivera's Avatar
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unlock the doors
Posted 2 months 2 days ago
Joelis Barandica-Rodriguez's Avatar
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Listening actively without interruption
Posted 2 months 2 days ago
Amanda Gunn's Avatar
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Follow up....whether it be with prospects, after move in, or after service requests....people appreciate communication and bring able to talk to someone. It goes a long way for customer service.
Posted 2 months 2 days ago
Kathy Chaney's Avatar
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Know them by name, remember their apt number without asking. Answer the phone!
Posted 2 months 2 days ago
LaTreekia Sweat's Avatar
LaTreekia Sweat
Answer the phone. We get tons of compliments just for answering lol.
Posted 2 months 2 days ago
Debbie Stanich Fye's Avatar
Debbie Stanich Fye
ME!!!
Posted 2 months 2 days ago
Gabrielle Gonzalez's Avatar
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Establish rapport using the FORD technique
Posted 2 months 2 days ago
Vicki Hurley's Avatar
Vicki Hurley
Genuine caring
Posted 2 months 2 days ago
Cassie Larson's Avatar
Cassie Larson
Answering the phone is a big one because very few complexes do it according to not only prospects but tenants but I save each person as a contact in my phone (all the calls are forwarded to my cell phone during the day) and label them as “Complex 2 bed prospect name” or “complex apt # name” so when they call I can answer not only with their name but know who they are and/or what they are looking for. I’ve had some prospects that return 6 months later and they are like “wow, how did you know it was me?” I respond with “I thought you’d be a great resident so I saved your info, I’m glad you’re reaching out again” or “of course I know who you are resident name, you weren’t just a number when you moved in, you’re my resident and you matter!”
Posted 2 months 2 days ago
Amy Maley's Avatar
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Cassie Larson -you go above and beyond. This is awesome
Posted 2 months 2 days ago
Brittani Gutierrez's Avatar
Brittani Gutierrez
AI Leasing that ensures every lead receives an instant custom response and follows up with all leads both pre-Tour and post-tour. It’s amazing to see how conversions skyrocket simply due to better customer service! Respage has an excellent solution!
Posted 2 months 2 days ago
Marge Bickel's Avatar
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Knowing 90% of my owners’ dog’s names and keeping dog treats on the leasing desk (we’re a 210-unit, single-building property, so residents are always walking in/out right past the Leasing Office). I also find out prospects’ pet’s names and include “Please give _______ a scratch behind the ears for me!” in my tour thank-you e-mails. I feel like it shows I PERSONALLY care about my residents and they’re not just a rent payment on the 1st.
Posted 2 months 2 days ago
Matthew Cutshaw's Avatar
Matthew Cutshaw
We answer the phone
Posted 2 months 2 days ago
Darby Perkins's Avatar
Darby Perkins
You took the words right out of my mouth!
Posted 1 month 3 weeks ago