Topic: Any ideas on how to get your residents involved to post positive reviews for your community?

Any ideas on how to get your residents involved to post positive reviews for your community?

How about providing exceptional service?

we really do strive to do that, however we still have the residents or prospects that do negative reviews for petty things.

Providing exceptional service doesn’t automatically push residents to go online and and share. What do you think would get residents who are receiving exceptional service to post a positive review about their experience???

Asking for the review is a good start.

good and even exception service is what is expected. I go and have a great meal at a restaurant and it’s very unlikely I post a review online. It’s an extra step that is many times forgotten even with the best of experiences.
It’s about both having exceptional service and the constant reminder to review both in the moment and after. That will do the trick.

Community Rewards is a program we use on the property that rewards the residents for doing things like answering poles, resident reviews, uploading photos to the community photo album and more. Once that resident has earned enough points they can redeem those points for virtual gift cards. One of the highest ways to earn points is to submit a property review. What software do you use, we use Onesite.

Each 5 star review gets a raffle ticket. Raffle a $50 gas card monthly.

Just ask after each positive resident encounter/interaction.
Don’t ask, don’t get

In the moment, as soon as you've provided great service and they're happy, have a QR code or link ready and ask them right then.

Do you utilize resident feedback surveys? We (SatisFacts) have a VRP (verified resident program) that ties to surveys to ask for an online review post-survey completion. It works well to increase online reviews.

I did QR codes on business cards. Target your renewals. If your community host resident events and you have regulars that come to most events ask them.

Ask, just ask.

Ask in person, ask online, and constantly remind people. Sadly when someone has a good experience, it’s not a knee jerk reaction to go post a review whereas you have a bad experience that is the case.
Straight up ask people in the moment at a resident event, anytime they come into the office or you see them around (if things are good), or right when they move in (frame it like how was it working with us during this leasing process).
Digitally, when you wrap up a good email thread with a resident ask them to review and send them direct links, remind them on social media monthly, and make sure links to review sites are in your email signature.

Most of the posts below are great options! Key is to ask. Try adding it into the email signatures or footers of all the community announcements that go out in addition to asking when you have a positive interaction with a resident.

Best times to ask:

1 week after move-in - they're excited and finding the positives around the space
At the end of a support interaction - they have an elevated level of satisfaction
1 month before your lease end notice - they are actively considering staying in your community, likely have some thoughts to share
Community events
After rennovations/new amenities are added

After we complete a service request, we send an email with a link to the happy residents and ask them to give us a review. Asking for the review, and making it easy for them to get to it, has given us a lot of positive reviews!