When was the last time you crashed into a dumpster that was on fire, during a tornado while being attacked by a pack of chimpanzees and your mother was yelling at you to clean your room and your credit card just got declined at the checkout line at the grocery store while someone was calling a mean ugly asshole?
Just make sure they want to work, willing to work and have a good outlook and attitude. Anyone can learn the process. Attitude is key.
As an owner, there was a young lady interviewing with the manager. Manager got called away. So I took over, social discussion about random crap. Phone rang, I asked her to take the call. I got an odd look. I said, don’t worry I can’t fire you. She laughed and answered the phone.
“Well, i am extremely new to this job so I apologize in advanced if I can’t answer all of your questions….”
She stumbled a bit… Closed the call with…”
“Mam, this going to be your home, you’ll be living here. The best thing you can do is come to the property for a visit… This far to an important decision to be made over a phone call…”
Appointment set. Manager met prospect later in the day. Prospect leased.
I hired the young lady. Within a year or so, she was second chair to PM. Eventually went on to a PM role.