Topic: Are there any Flex users here? How has your experience been?

Are there any Flex users here? How has your experience been?

Not good. Terrible communicators and not very helpful.

Hate it

It would be great if it worked how it’s supposed to. But it doesn’t. Issues all the time with residents payments and the worst part is you can’t speak to anyone at customer service on the phone. You have to email and it takes so long to fix the issue via email. I just want to talk to a real person And as a manager you have no way of helping the resident with their issue, you just have to refer them back to flex. I wish it was better.

Terrible

Why??

Lauren Tagliatela the biggest complaint about Flex that I've seen is that their customer service is awful. They don't have phone customer service and if you send an email you may or may not get a reply several days later. With that being said, when it works, it works great.

Lauren Tagliatela I second this . I’ve had maybe 5 tenants use it and only one was able to use it a full lease term with no issues . The rest either the payment would not come through or they could not get to speak with someone to answer questions

Miriam Rosales, Yikes!

Miriam Rosales I second this as well. When it works, it’s great! Their awful customer service has been a challenge. The residents turn to us for help and we can’t. It creates frustration and confusion.

Lauren Tagliatela I agree customer service is terrible.

Lauren Tagliatela same when there's an issue customer service is terrible

Is it the tenant's that are typically delinquent that are actually using it?

Lauren Tagliatela a resident cannot be delinquent and use Flex. Once they get caught up they can use the service.

Negative. Bad experience.

Kelley Agnew, can you expand on that?

Yes, we have had very minimal issues and most of them have been user error on the resident's part. We love having it as an option for our renters who need flexibility.

Katie Butler Roncadori, I love giving options to our residents and hope this will help reduce our delinquency.

Lauren Tagliatela for many residents this would be cheaper than late fees.

The integration and set up (we use Yardi) was super quick and straightforward too.

Abort mission.

Flex is great until your residents need to actually speak with someone.

Flex has definitely helped my residents! I highly recommend them!

I’m a bit leery referring residents to use it. Multiple residents have had issues with the payment transferring to our system and they can never get a hold of anyone at Flex. It seems like it could be beneficial but they have some things to work on. Multiple communities within my company have had similar issues.

Yes, so far it’s working out well.

My residents are using it, and I have no complaints yet. They seem to like it.

We have been using it for over a year now and love it. Giving the residents another option for how to pay their rent. It integrates well with Onesite . We have had very few issues and our reps are very responsive if we do have any. Love it.

I have Flex and love this option. The customer service is via email, but they’ve always gotten back right away or my Rep is very responsive. My residents like the flexibility of splitting rent payments.

Works good for our residents.

We offer Flex, but I'd like to know if theirs another comparable option.

My residents are digging it!

I have it and it really helps my residents.

We have a lot of residents who use it and find it beneficial. We’ve had a few hiccups, but nothing major and the number of them has been small.

I have them on my entire portfolio and have not received any negative feedbacks with the exception of the resident being cut off from being able to use however that is usually due to them not keeping their end of the bargain.I have about 18% of portfolio that is using the service , it is a great option for the residents to have.Plus I get a nice maint in the bank account before begin of month.

OMG! I love flex! They have been a lifesaver for my residents this last 12 months. Especially coming out of Covid who doesn’t want to give our renters options to stay current with their rent and yet give them flexibility? My client loves it too because he’s seeing more income come in on the first of the month and it is at no cost to him. I hope you revisit this product, it’s been a lifesaver for my sites!

We’ve been using it about a year now, and it’s working very well. We have a lot of residents who have taken advantage of it, and it seems to be working well for them.

Recently started using it and no problems so far.

What is Flex?

Eric Rivera, it’s a way for residents to pay rent in two payments but the company flex pays the housing providers on the 1st of the month in full.

We offer that to our residence and have for the last couple of months but we’ve had no takers. It’s not very popular at my community.

Lauren Tagliatela I use it at my property and for the most part it has been great. Yes they don’t have a phone number you can call if there is an issue, however, I’ve used it for nearly three years and I’ve had MAYBE 6 issues. It’s a great program that cuts down on delinquency. My best recommendation is to ADVERTISE IT EVERYWHERE. Social media, email blasts, door to door. Even discuss it upon move in. If talked about correctly, you can get a lot of residents to use it!

Horrible…more of a headache than it is worth