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Topic: Any feedback for "flexpay" it's a rent advance payment program?

Shanti Ramasamy

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Any feedback for "flexpay" it's a rent advance payment program?

Posted 2 weeks 2 days ago

We use Flex Rent and love it. We saw an immediate reduction in late payments. Only drawback has been that if there is a problem, it’s between the resident and Flex, and all of their support is online. However, usually the problem is on the part of the resident.

Posted 2 weeks 2 days ago

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Lisa Kerley

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We are just now getting the system set up. I sat in on a seminar and it sounds like a great option for residents!

Posted 2 weeks 2 days ago

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Brooke Frederickson

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If you search this group for Flex you'll find a couple of threads on it. When it works, it's great, and it's a great option for residents when everything works. When it doesn't work, they don't have any phone support, just email, and you may or may not get a response several days later if you reach out by email.

Posted 2 weeks 2 days ago

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Jennifer Wyrick

My property uses it.. so far no complaints.

Posted 2 weeks 2 days ago

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Kimberly Taylor

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They don’t post the residents rent on time and pay us late fees every month.

Posted 2 weeks 2 days ago

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Angela Sigurnjak

Love flex! Super easy integration and awesome customer service

Posted 2 weeks 2 days ago

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Aimee Leatherman

The concept is great, but I have a lot of residents get declined by their program- even at my luxury community.
So it’s an option for those that already have great credit even though the point is to split payments and help build credit.

Posted 2 weeks 2 days ago

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Lisa Anderson

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Aimee Leatherman they have to have a zero balance pay at least 1/2 by the 3rd then flex pays all while the resident pays them on their scheduled date.

Posted 2 weeks 2 days ago

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Kathryn Tammen-Vincent

Awful stay away. They always pay late.

Posted 2 weeks 2 days ago

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Michelle Littrell-Falls

So far so good, easy integration. No complaints.

Posted 2 weeks 2 days ago

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Sherry Tompkins

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Started out great but like many here, there are many times when they don't make the payment. No communication with the resident so they think their rent is being paid (like all the other months) only to find a 3 day notice from us for non-payment. It's extremely frustrating. The residents cannot pick up the phone to call them. Trying to resolve an issue with them is next to impossible.