Re: What do you believe are the expectations of a “touch up” or “sparkle clean” for leasing agents?

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1 week 2 days ago #644868 by Anonymous member
What do you believe are the expectations of a “touch up” or “sparkle clean” for leasing agents prior to a move in. At my last few properties I’ve noticed leasing agents have become more of a cleaner than leasing agent almost with the amount of time they spend touching up units.
I always thought a simple sparkle bucket, wiping the counters and maybe making sure there are no rings around the toilet was enough. Lately, it seems more like a full clean with mopping floors, cleaning blinds, wiping interior of fridge, etc.
We have too many vendors go in after the initial clean is done causing the mess.
1 week 2 days ago #644868 by Anonymous member
Alison Benton
1 week 2 days ago #644869 by Alison Benton
You are supposed to walk the unit after each vendor leaves to make sure they did the job properly. Cleaners are always the last ones in. If that is being done, you would not need to do a full touch clean- just a sparkle. Schedule the vendors and maintenance properly and walk/inspect the units. An ounce of prevention is worth a pound of cure!
1 week 2 days ago #644869 by Alison Benton
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1 week 2 days ago #644870 by Anonymous member
In a perfect world that would be great. This is a property with over 100 -200 outstanding work orders on the regular. Preventative maintenance likely hasn’t been done in three years. Turnover is a constant issue.
1 week 2 days ago #644870 by Anonymous member
Alison Benton
1 week 2 days ago #644871 by Alison Benton
Anonymous member The magnitude of outstanding maintenance requests is unacceptable. There is a severe management problem and it needs a complete overhaul. But it could be turned around in about 90 days given the correct procedures and staff put in place. That is what I specialized in during my career- saving struggling properties with issues like this. Believe it or not- it just takes the right people and procedures. I’ve seen it all, but 99 percent of the time the staff is not trained correctly and are not being held accountable for their responsibilities.
1 week 2 days ago #644871 by Alison Benton
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1 week 2 days ago #644872 by Anonymous member
I would say corporate should take full blame on this one. People can’t succeed if they are not giving the proper resources for success. They want to cut the budget in so many areas and put band aids on big capital projects.
So many issues to combat. Homeless people breaking into vacant units and sleeping. Multiple shootings in last year. Delinquency was nearly 900k 18 months ago. The list runs long.
1 week 2 days ago #644872 by Anonymous member
Alison Benton
1 week 2 days ago #644873 by Alison Benton
Anonymous member I’ve been there. It’s difficult with all that going on. And yes, corporate has to be realistic. But - that is for the manager to be communicating with them about on a daily basis and getting those oldest work orders completed. If you cannot complete work orders due to budget, then I would suggest transferring the residents to a good unit and making their unrepairable unit a “down unit” for corporate to budget for repairs next year. Lots of different ways to handle it -but at the end of the day the residents are most important and the management has to do the hard work to find the solutions and bring the property around.
1 week 2 days ago #644873 by Alison Benton
Chantel Hampton
1 week 2 days ago #644874 by Chantel Hampton
I would love tip on this too. I call contractors back but there is always some pushback and end up having to pay for a touch up clean.
1 week 2 days ago #644874 by Chantel Hampton
Tina Janis
1 week 2 days ago #644875 by Tina Janis
No ma’am! Do not repay for a service not done correctly. This is what I used to do if I’d encountered this. I would walk them before they left and I would show them what my standards were. Sometimes talking to the vendor can clear a lot up . You need to be asking your vendor what’s a “touch up and full clean to them “ with the charges. The vendor may come walk and see their employees work.
1 week 2 days ago #644875 by Tina Janis
Alicia Barkell
1 week 2 days ago #644876 by Alicia Barkell
We always schedule our cleaners very last!(:
1 week 2 days ago #644876 by Alicia Barkell
Kenya Hendrix
1 week 2 days ago #644877 by Kenya Hendrix
Cleaners should go in last or some have the carpet cleaning done last. Other than that no vendors should be going in. From there if the unit sits then a sparkle ✨ may be needed.
1 week 2 days ago #644877 by Kenya Hendrix
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1 week 2 days ago #644878 by Patty Peterson
Cleaning should absolutely be last. If maintenance goes in and does anything for whatever reason, they should be responsible to clean up after themselves. Leasing agent shouldn’t be responsible for cleaning. They are renting and showing the units.
1 week 2 days ago #644878 by Patty Peterson
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1 week 2 days ago #644879 by Suan Tinsley
Contract cleaning should be the last step of a make ready.
1 week 2 days ago #644879 by Suan Tinsley
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1 week 2 days ago #644880 by Leah Love
) Wipe up any missed hairs. (We all know there will be at least one.)
2) Wipe down all surfaces.
3) Flush and clean out any rings in toilet.
4) I olive oil the kitchen sink so it shines.
5) Spray a HIGH-QUALITY air freshener that lasts.
6) Check under cabinets for bugs.
7) Quick vacuum lines with a cordless vacuum if time permits.
😎 Add water to refrigerator.
1 week 2 days ago #644880 by Leah Love
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1 week 1 day ago #644881 by Brent Williams
1 week 1 day ago #644881 by Brent Williams