Does your assistant collect on past due accounts?

Does your assistant collect on past due accounts? If so how often? I’m AM is great at so many things, but delinquency is not a strong suit of hers. I’ve sat down and gone over expectations but unfortunately our company doesn’t have any goals or bonuses when it comes to delinquency, so other than me continuing to follow up on it I’m kind of stuck. Again, she’s great an other things and by no means do I want to write her up or anything but I’m stuck on how else to motivate or ensure it’s getting worked.

Do it yourself and let her see how you do it. She may get better with age and your guidance.

It’s my ACMs responsibility. I don’t believe in taking away someone job or task and giving it to someone else because their are doing it portly or wrong. We should be teaching and mentoring and making our team better and stronger.
Sure I could do it, my leasing could do it but I want my ACM to continue the responsibility and continue to improve. Don’t we all have areas we can improve? How do we do that if people just take the task away because they’re too impatient to help us succeed?!

Anonymous member in my 36 year career some folks were just not cut out for certain tasks but since we work as a team we should help out. I did not get bonuses to collect rent but my ACM did. When she was not successful at it I jumped in letting her get the bonus. In the end everything is your responsibility. And since she was great at everything else I was fine with helping. TEAMwork especially since there is no bonus.

I can see that if it’s every now and then or if a particular month is hectic but how do you overcome it when it’s every month?

Anonymous member if you want it to change but can’t then you are in a position to accept it and work with it or rehire. I don’t see any other way. I wish you much luck.

I don’t believe in cookie cutter roles. Find what each team member excels in and assign accordingly.
What is she missing? The cadence or is she not comfortable with difficult conversations?

Give her a weekly schedule/deadline and have her bring you all the delinquency notes weekly at the time of the deadline. Have a short meeting where you go over it together and she updates you about the status of each one. Hold your staff accountable just as your upper management holds you accountable. You are only as strong as your weakest link.

My sister was number one in our company. IM me for her number.

I’m a AM and this is my responsibility. I post the 3 days, balance dues. I post the belief of abandonments. I call and email, I knock on doors. It’s apart of my daily responsibilities. I have a DQ report to my CD, regional and the client every Friday by 10am. I’m a people pleaser through and through but at the end of the day there’s a job to do and I have to commit to it. Sometimes it comes and handy and im able to get some PTP set in stone. And sometimes I can’t and thats also apart of the job. Maybe have her start sending you weekly updates in tracker form to keep you updated?

What part of the process is getting missed? Late letters get posted to doors. The time period passes based on your state/property. Then you call and email. Then you file.

See if she can be paired up with a mentor or another ACM in the company.